Wellness Concierge & Fitness Instructor

Radisson Plaza Hotel; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Parental Leave Program

Employee Assistance Program

Wellness reimbursement

Shift meal

Employee discounts

Discounted hotel rates

Job summary

Greenleaf Hospitality Group is seeking a dependable Club Concierge who can also contribute as a Group Fitness Instructor, Wellness Therapist, or Massage Therapist at Kalamazoo Athletic Club. This role blends member service with daily club operations and may include leading classes or delivering wellness services within your qualifications.

As part of our hospitality team, you will welcome members and guests, manage check-ins, answer inquiries, and help with memberships while maintaining privacy

Qualifications

• Customer service experience in a hospitality/wellness setting.
• Excellent communication and interpersonal skills.
• Ability to build relationships with members and guests.

Responsibilities

• Greet members and guests warmly and manage check-ins.
• Answer calls/emails and assist with scheduling and inquiries.
• Learn member names and preferences to personalize service.
• Explain memberships, classes, services, and policies clearly.
• Support tours, memberships, scheduling, and retention efforts.
• Process transactions and maintain accurate records.
• Assist with towel service, supplies, and space cleanliness.
• Coordinate concierge coverage for classes or appointments.

Skills

Customer service

Strong communication

Relationship-building

Education

CPR/AED certification

Michigan massage therapy license

Job description

Greenleaf Hospitality Group is seeking a dependable Club Concierge who can also contribute as a Group Fitness Instructor, Wellness Therapist, or Massage Therapist at Kalamazoo Athletic Club. This role blends member service with daily club operations and may include leading classes or delivering wellness services within your qualifications.

As part of our hospitality team, you will welcome members and guests, manage check-ins, answer inquiries, and help with memberships while maintaining privacy