Lead Host | Kalamazoo Country Club

Radisson Plaza Hotel; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Greenleaf Hospitality Group’s Radisson Plaza Hotel property is seeking a friendly host to manage guest flow, reservations, and event support in a bustling club environment in Kalamazoo. The role emphasizes personalized service and professional presentation for members and guests.

Responsibilities include greeting guests, processing reservations, and assisting with events. Candidates should be capable of standing long hours, lifting items, and adhering to safety and PCI standards while delivering

Qualifications

• 2+ years of host / hospitality experience.
• Demonstrated ability to improve operational efficiency.
• A commitment to creating great experiences for our members and guests.
• Able to stand for long periods of time, up to 8 hours or more.
• Able to stoop and bend.
• Able to lift up to 40 pounds from time to time.
• Able to safely work with potentially dangerous chemicals and equipment.
• Able to comply with safety and health code standards.
• Able to handle responsibilities that require repetitive motion tasks.

Responsibilities

• Greet members to make them feel welcome and appreciated.
• Organize and take reservations including private party contracts.
• Assist with event functions from reservation to contract and execution.
• Maintain accurate event receipts and spreadsheets; coordinate with the Event Coordinator.

Skills

Hospitality experience

Interpersonal skills

Customer service

Job description

Job Description

WHAT YOU'LL BE DOING: May include, but not limited to: Interpersonal skills with focused attention to member needs to deal effectively with all business contacts Understand member's service needs Excellent professional presentation and grooming Responsible for continued training in product knowledge and service standards Maintain confidentiality of member information and pertinent data utilizing and following PCI compliance Organize and consolidate steps of service for maximum productivity Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges) Take direction, learn, and utilize information for the benefit of the club & its members Work quickly and efficiently in a fast paced environment Work well with others and work together for common goals Follow all Greenleaf Hospitality Group policies and procedures Resolve all member requests in an efficient manner regarding all aspects of the club. Productive and proactive in providing personalized member experiences. Answer questions regarding all aspects of the hotel and club outlets, amenities and services, including current/ upcoming events Effectively operate the phones with a pleasant and professional tone of voice Maintain control of the seating flow within the club (maximizing club capacity & proper rotation of sections) Organize and take reservations including private party contracts Greet member to feel welcome and appreciated Effectively communicate group contact needs for private events to all staff Assist with event functions in all capacities, from reservation, booking, contract, and execution of event. Maintain accurate event receipts and spreadsheets. Work closely with the Event Coordinator and handle tasks as directed. Work well with others and work together for common goals; responsible to obtain all menus needed to do job of selling events and sell club effectively.

WHAT YOU NEED FOR THIS POSITION:

2+years of host / hospitality experience Demonstrated ability to improve operational efficiency A commitment to creating great experiences for our members and guests Able to stand for long periods of time, up to 8 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks

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