Wellness Center GM: Growth & Member Experience

Plus One, an Optum Company; New York (NY); On-site; USD 33,000 - 62,000; Full time

Benefits offered by this job

Health plan options

Dental and Vision coverage

401(k) Plan

Life Insurance

Short and Long Term Disability Plans

Paid parental leave

Paid time off

Wellness rewards program

Free memberships to fitness facilities

24/7 wellness support

Job summary

Plus One, an Optum Company, seeks a General Manager for a premium fitness center in New York, NY. You will oversee all operations, staffing, revenue and expense goals, and marketing initiatives, while serving as the primary liaison between the site and the client.

The role emphasizes leadership, staff development, customer service excellence, and adherence to policies, with a focus on programming and member engagement to drive high standards.

Qualifications

• Bachelor's degree with 2–3 years of management experience.
• Ability to multi-task and manage time, problem-solving, organization and follow-up.
• Ability to hire, coach, train and develop team members.
• Knowledge of budgeting, forecasting and strategic business planning.
• Prior experience in a corporate fitness or spa setting.
• CPR/AED and First Aid certifications.
• Competence with Microsoft Suite and payroll systems.

Responsibilities

• Provide leadership to set the tone and personality of the site and motivate staff.
• Oversee operations, staffing, revenue and expense goals and marketing aspects of the site.
• Manage client liaison between the Company and the Client; assist Client Coordinator.
• Hire, coach, schedule, train and develop team members; monitor workload and performance.
• Provide timely, professional responses to member feedback and concerns; ensure excellent customer service.
• Provide recurring reports to leadership and ensure gold-standard service and programming.
• Encourage professional development and retention; enforce policies.

Skills

Management

Hiring

Coaching

Budgeting

Forecasting

MS Office

Payroll

CPR/AED

First Aid

Finance knowledge

Education

Bachelor's degree, 2–3 years management

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Plus One, an Optum Company, seeks a General Manager for a premium fitness center in New York, NY. You will oversee all operations, staffing, revenue and expense goals, and marketing initiatives, while serving as the primary liaison between the site and the client.

The role emphasizes leadership, staff development, customer service excellence, and adherence to policies, with a focus on programming and member engagement to drive high standards.