Wellness Center Ambassador

HMH PHYSICIAN SERVICES, INC.; Clifton (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

Hackensack Meridian Health Wellness Center seeks a friendly Wellness Center Ambassador to welcome patients and visitors at the Health and Wellness Center. You will greet guests, assist with wayfinding, and provide clerical support to ensure a positive, tailored experience.

The role involves checking in patients, helping with quick registrations or scheduling when needed, and maintaining a professional, courteous presence to support a cohesive patient visit environment.

Qualifications

• High School diploma or GED or equivalent.
• At least one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment.

Responsibilities

• Welcome guests and greet them upon arrival.
• Support wayfinding as needed for patients and visitors.
• Provide clerical support to ensure a positive and cohesive visit.
• Check in the patient or assist with quick registration or scheduling when required.
• Ensure the patient/visitor has a positive overall experience throughout their visit.

Skills

Interpersonal communication

Verbal communication

Problem-solving

Service recovery

Independent work

Multitasking

Computer skills

Education

GED or high school diploma

Associate's or Bachelor's degree

Tools

Matrix reporting

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment

Education, Knowledge, Skills and Abilities Preferred:

• Associate's and/or Bachelor's degree.
• Minimum of one year of experience in front desk/reception or hospitality experience
• Patient Advocacy Certification.
• Bilingual.