Wellness Café Crew — Craft Coffee & Connection

Grotto Baths; Miami (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Discounts on cafe menu items/retail

Growth opportunities

Job summary

Grotto is Miami’s first modern social bathhouse and wellness destination in Wynwood. We seek team members for the Cafe Crew who craft coffee, matcha, functional elixirs, and restorative bites while ensuring every guest feels welcomed and nourished.

This cross-trained role combines beverage prep, light food service, and collaboration with the front-of-house team to maintain a vibrant, social hub where guests linger and connect after sessions.

Qualifications

• 1–3 years of cafe, restaurant, or hospitality-forward experience.
• Proficiency in crafting coffee and beverages alongside light food preparation.
• Strong interpersonal skills; comfortable engaging with guests in a relaxed setting.
• Solid understanding of food safety, sanitation, and allergen awareness.
• Ability to work efficiently and maintain composure during fast-paced service.
• Availability for early mornings, evenings, weekends, and holiday shifts.
• Fluency in English required; Spanish proficiency is a strong plus for Miami.
• Food Handlers License
• CPR/First Aid certification (or willingness to obtain).

Responsibilities

• Welcome every guest to Grotto with warmth, presence, and genuine attention.
• Recognize our members and remember their usual orders whenever possible.
• Act as a guide through the menu, offering thoughtful recommendations based on guest needs.
• Anticipate needs proactively: refill water, clear tables, and check in on those relaxing after a circuit.
• Foster a relaxed, inviting atmosphere that encourages social connection and lingering.
• Prepare all menu offerings coffee, matcha, juices, and light bites to Grotto’s high standards.
• Follow recipes and presentation guidelines with consistency and care.
• Stay deeply knowledgeable about ingredients, functional benefits, and dietary considerations.
• Maintain exceptional quality and attention to detail, even during peak service hours.
• Suggest pairings and help guests discover new restorative favorites.
• Ensure cafe workstations are spotless, organized, and guest-ready at all times.
• Clean equipment, wash dishes, and restock service supplies proactively throughout the shift.
• Receive and organize inventory deliveries, ensuring proper stock rotation and storage.
• Monitor freshness, minimize waste, and communicate inventory needs to management.
• Support opening and closing procedures to set the entire team up for success.
• Maintain a team-first attitude; communicate effectively with Hosts, Guides, and Housekeeping.
• Participate in shift huddles to stay informed about VIPs, events, and operational goals.
• Contribute fresh ideas to improve the cafe environment and guest experience.

Skills

Hospitality mindset

Coffee beverage crafting

Interpersonal skills

Food safety & sanitation

Fast-paced service

English fluency

Spanish helpful

Stamina for long shifts

Attention to detail

Team collaboration

Tools

POS systems (Square or similar)

Job description

Grotto is Miami’s first modern social bathhouse and wellness destination in Wynwood. We seek team members for the Cafe Crew who craft coffee, matcha, functional elixirs, and restorative bites while ensuring every guest feels welcomed and nourished.

This cross-trained role combines beverage prep, light food service, and collaboration with the front-of-house team to maintain a vibrant, social hub where guests linger and connect after sessions.