HOUSEKEEPING

Grotto Social Baths; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary Grotto membership

Discounts on cafe offerings and retail

Health benefits for eligible full-time

Job summary

Grotto Social Baths in Miami seeks a Housekeeper to keep the space calm, clean, and guest-ready across locker rooms, thermal areas, and communal spaces. You’ll refresh areas, manage laundry, restock amenities, and assist guests with warmth and hospitality.

Working across departments, you’ll uphold our standards of cleanliness, safety, and care, while helping guests feel welcome in a fast-paced bathhouse designed for connection and relaxation.

Qualifications

• 1–2 years of experience in housekeeping, custodial work, or hospitality environments.
• Familiarity with cleaning and sanitation standards for wet areas.
• Physical stamina to stand, walk, and lift up to 50 lbs in a warm environment.
• Keen attention to detail and commitment to maintaining organized spaces.
• Comfort working in a communal bathhouse setting with guest interaction.

Responsibilities

• Maintain the highest level of cleanliness across guest-facing areas: thermal baths, locker rooms, showers, and lounges.
• Perform perpetual cleaning during shifts to keep high-traffic areas guest-ready.
• Respond to spills or hazards promptly to protect guest safety.
• Conduct walkthroughs to ensure cleanliness and care throughout the bathhouse.
• Follow sanitation protocols and health standards for thermal/wet spaces.
• Oversee laundry cycle and restock towels and amenities.
• Track inventory and communicate supply needs to management.
• Assist with deliveries and back-of-house storage.
• Support opening/closing and deep-cleaning tasks as required.
• Provide warewashing and kitchen support to Cafe Crew during peak periods.
• Greet guests warmly and assist with lockers, towels, and sandals.

Skills

English fluency

Spanish proficiency

Job description

The Housekeeper ensures Grotto remains clean, calm, and guest-ready throughout the day. You’ll maintain locker rooms and thermal areas, restock amenities, manage laundry, and assist guests as needed while upholding Grotto’s standards of cleanliness, safety, and hospitality.

About Grotto Baths

Grotto Social Baths is Miami's first modern social bathhouse, a communal wellness destination rooted in the timeless traditions of contrast therapy, sauna culture, and intentional gathering. Opening Fall 2026 in the heart of Wynwood, Grotto is designed for connection. We offer a vibrant, high-touch environment where members and guests come to sweat, plunge, and restore together.

Description

About Grotto

Grotto is Miami’s first modern social bathhouse—a communal destination where the rituals of heat, cold, and shared experience make connection feel natural again.

Rooted in ancient traditions and reimagined for Wynwood, Grotto is a space designed to help guests unplug, sweat, plunge, and linger. Every detail of our environment is crafted to help people slow down and remain fully present.

We hire for hospitality above all else. While technical skills can be developed, a genuine spirit of care for others is essential to who we are.

The Role

As a Housekeeper, you are the guardian of Grotto’s environment, ensuring every area feels calm, cared for, and ready. In a bathhouse, impeccable cleanliness isn’t just a standard; it is the ultimate expression of our hospitality and the foundation of guest trust.

This is an active, hands-on role. You will spend your shift moving through the facility—refreshing locker rooms, maintaining thermal areas, restocking amenities, and managing the laundry cycle. Your work is continuous, physical, and absolutely vital to the atmosphere we provide.

You are also an integral part of our hospitality team. Whether offering a fresh towel, assisting with lockers, or providing directions, you embody the warmth that defines Grotto for every guest you encounter.

The Housekeeper collaborates across all departments to ensure the facility remains pristine, well-stocked, and safe.

Core Responsibilities

• Maintain the highest level of cleanliness across all guest-facing areas: thermal baths, locker rooms, showers, and relaxation lounges
• Perform perpetual cleaning throughout your shift to keep high-traffic, wet environments guest-ready at all times
• Respond immediately to spills or safety hazards, prioritizing the comfort and security of our guests
• Conduct frequent walkthroughs to ensure every corner of the bathhouse reflects our commitment to care
• Strictly follow all sanitation protocols and health standards appropriate for thermal and wet spaces

Laundry & Inventory

• Oversee the full laundry cycle: gathering, washing, drying, folding, and restocking towels and sandals
• Keep towel stations and guest amenity areas proactively stocked—never letting supplies run low
• Track inventory levels and communicate supply needs to management before they become urgent
• Assist with receiving deliveries and maintaining organized back-of-house storage
• Support the team with opening, closing, and deep-cleaning tasks as required
• Provide warewashing and kitchen support to the Cafe Crew during peak periods

Guest Assist

• Greet every guest with warmth; you are a visible and vital part of the hospitality experience
• Answer basic questions and orient guests to the facility’s layout and amenities
• Provide direct assistance with lockers, towels, and sandals whenever needed
• Maintain constant awareness of guest safety, identifying and flagging hazards immediately
• Help foster an environment where guests feel entirely welcome and cared for

Team Assist

• Work cohesively with Community Hosts, Experience Guides, and the leadership team
• Pitch in across the facility wherever the team needs extra support
• Engage in daily huddles and report operational or maintenance needs promptly
• Take personal pride in maintaining a shared space that the entire team relies upon

Attributes

• Obsessively observant: You notice what others miss—fingerprints, water spots, or an empty shelf—and you act on it instantly
• Pride in the feeling: You understand that clean isn’t just about the absence of dirt; it’s about creating a calm and inviting atmosphere
• Physically resilient: You enjoy active work and are comfortable moving, lifting, and working in varied temperatures throughout your shift
• Naturally helpful: You don’t wait to be asked; you step in to assist teammates and guests because it’s your instinct
• Calm and consistent: Even when the bathhouse is at capacity, your standards and your focus remain steady
• Reliable team player: You are accountable and understand that the success of the space depends on your dependability

Qualifications

Required

• 1–2 years of experience in housekeeping, custodial work, or hospitality environments
• Familiarity with cleaning and sanitation standards for high-humidity or wet areas
• Physical stamina to stand, walk, bend, and lift up to 50 lbs in a warm environment
• Keen attention to detail and a commitment to maintaining organized spaces
• Comfort working in a communal bathhouse setting with guest interaction
• Flexible availability, including mornings, evenings, weekends, and holidays
• English fluency required; Spanish proficiency is a significant advantage in Miami

Preferred

• Previous experience in a spa, fitness, or wellness facility
• Knowledge of commercial laundry operations and chemical safety
• Direct experience in customer-facing hospitality roles
• Competitive hourly compensation commensurate with experience
• Complimentary Grotto membership and access to facility
• Discounts on cafe offerings and retail products
• Health benefits for eligible full-time team members
• Growth opportunities within a pioneering wellness concept

If you believe that the care of a physical space is a profound way to care for people, we invite you to join us.