Wellness Associate - Part Time

TerrAscend; Maryland; On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Tips

Job summary

TerrAscend is seeking a part-time Wellness Associate to provide compassionate customer service to patients and customers in our Nottingham, MD location. The role involves cannabis product recommendations, dosing guidance, and options for consumption, with on-site responsibilities and a schedule including nights, weekends, and some holidays.

Highlights include assisting with patient records, maintaining product knowledge, and ensuring compliance and security.

Qualifications

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission.
• At least 1 year of customer service/retail experience preferred.
• Cannabis experience is a plus.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• Ability to work well within a team environment.

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through product selection, affects, potency, dosing, methods of consumption and administration.
• Management of patient records through the systems.
• Maintain thorough product knowledge and answer concerns promptly, referring to dispensary healthcare practitioner or management when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service to deliver a distinctive and delightful patient experience, ensuring confidentiality and security.
• Develop and maintain relationships with patients, caregivers and customers by anticipating needs.
• Follow policies for customer service, staff management, patient and visitor management, inventory, cash handling, state compliance, and safety.
• Complete the required state mandated training program.
• Any other tasks assigned by Management.

Skills

Customer service

Retail experience

Teamwork

Cannabis experience

Job description

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.

Our next part time Wellness Associate will provide compassionate, friendly, and professional customer services to our patients. Wellness Associates assist our patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

Where you’ll be planted

This position will be on-site in ourNottingham, MD. Our hours of operation are9am - 9pm 7 days/week. This role will require availability during nights, weekends, and some holidays.

Pay

$16/hr w/ additional tips not included in base pay listed.

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.

Our next part time Wellness Associate will provide compassionate, friendly, and professional customer services to our patients. Wellness Associates assist our patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

Where you’ll be planted

This position will be on-site in ourNottingham, MD. Our hours of operation are9am - 9pm 7 days/week. This role will require availability during nights, weekends, and some holidays.

Pay

$16/hr w/ additional tips not included in base pay listed.

TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.

Our next part time Wellness Associate will provide compassionate, friendly, and professional customer services to our patients. Wellness Associates assist our patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

Why TerrAscend?

Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.

To be blunt, this role will be about:

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration
• Management of patient records through the systems
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate
• Maintain knowledge of state regulatory requirements and guidelines
• Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security
• Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Complete the required state mandated training program
• Any other tasks assigned by Management

To be successful in this role we know you’ll need (Requirements):

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Ability to work well within a team environment

Working Conditions

This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.

The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.

EEO Statement

TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.

Disclaimer

This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

TerrAscend participates in E-Verify.

Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.

E-Verify Participation Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Wellness Associate's receive Tips.