Wellness Associate - Part Time

Savvyherb; Burtonsville, Northern (MD, KY); Hybrid; USD 22,000 - 28,000; Part time

Benefits offered by this job

Tips

Job summary

The Apothecarium in Burtonsville, MD is seeking a part-time Wellness Associate to provide compassionate, friendly, professional customer service to patients, caregivers and customers seeking cannabis recommendations.

You will assist with product selection, dosing guidance, and information on effects and consumption methods, maintain patient records, stay current on state regulations, and help create a welcoming, educational shopping experience.

Qualifications

• Minimum 1 year of customer service or retail experience.
• Able to work in a fast-paced retail cannabis environment.
• Must meet state age requirements.

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through product selection, potency, dosing, methods of consumption, and administration.
• Maintain patient records and ensure accurate documentation in the systems.
• Maintain thorough product knowledge and answer concerns promptly while referring to management when needed.
• Follow state regulatory requirements and safety guidelines.
• Provide excellent customer service to deliver a welcoming, educational experience and protect patient confidentiality.
• Develop relationships with patients and customers by anticipating needs.
• Adhere to policies for customer service, inventory, cash handling, and compliance.
• Complete required state mandated trainings and assist with other tasks as assigned.

Skills

Customer service

Retail experience

Teamwork

Flexible schedule

Job description

• The Apothecarium is a cannabis retail brand founded in San Francisco in 2011, with locations in California, Pennsylvania, Maryland, and New Jersey.
• They offer personalized consultations for customers, focusing on education and customer service to help find the best cannabis products.
• The company is hiring a part-time Wellness Associate in Burtonsville, MD, with a pay rate of $16/hr plus tips.
• Job responsibilities include assisting customers with product selection, managing patient records, maintaining product knowledge, and following state regulatory requirements.

A leading North American cannabis operator

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Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one‑on‑one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go‑to destination for cannabis.

Our next part time Wellness Associate will provide compassionate, friendly, and professional customer services to our patients. Wellness Associates assist our patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

Where you’ll be planted

This position will be on‑site in ourBurtonsville, MD. Our hours of operation are9am - 9pm 7 days/week. This role will require availability during nights, weekends, and some holidays.

Pay: $16/hr w/ additional tips not included in base pay listed.

To be blunt, this role will be about:

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
• Management of patient records through the systems.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security.
• Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Complete the required state mandated training program.
• Any other tasks assigned by Management.

To be successful in this role we know you’ll need (Requirements):

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Ability to work well within a team environment

Wellness Associate's receive Tips.

Physical Requirements:

- Stand constantly

- Walk frequently

- Reach and twist/turn with hands and arms

- Climb or balance and stoop, kneel, crouch or crawl

- Frequently lift and/or move up to 20 pounds

- Occasionally lift and/or move up to 50 pounds

- Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E‑Verify.

This employer participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E‑Verify, or if you believe that your employer has violated its E‑Verify responsibilities, please contact DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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