Wellness Assistant

Hines; Dubuque (IA); On-site; USD 22,000 - 25,000; Full time

Job summary

Hines is seeking a Wellness Assistant to manage participant files, ensure education delivery, and assist with Healthy Tomorrows by Hines accounts. You will help onboarding, answer questions, and support program education initiatives.

Work with health coaches and nurses to promote participant success, maintain records, and provide excellent customer service in a general admin role.

Qualifications

• Minimum of a high school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities.
• Proficiency with Microsoft Office and other computer applications.
• Demonstrated commitment to confidentiality and professionalism.
• Comfort with technology.
• Wellness or healthcare experience is preferred, but diverse backgrounds are welcome.

Responsibilities

• Collaborate with wellness program manager, health coaches, chronic condition nurses, and team members to support participant success.
• Perform general administrative duties.
• Assist with onboarding new patients and program participants.
• Support chronic condition management programs through participant outreach and engagement.
• Provide assistance with web and app initiatives of wellness and educational programs.
• Maintain accurate participant records and documentation.
• Respond to participant questions and provide excellent customer service.

Skills

Communication

Organization

Time management

Multitasking

Confidentiality

Technology comfortable

Healthcare exposure preferred

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About Us

Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Description

About Us

Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Overview

The Wellness Assistant will manage a list of member files that require initial outreach, ensure member’s receipt of standard disease and wellness education, assist members with creating Healthy Tomorrows by Hines (HTbH) accounts, answer questions on member accounts, assist the wellness program manager with creating educational programs and completing administrative tasks as requested on the wellness mobile/online application and perform other duties as assigned by the program supervisor.

Key Responsibilities

• Collaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant success
• Perform general administrative duties
• Assist with onboarding new patients and program participants
• Support chronic condition management programs through participant outreach and engagement
• Provide assistance with web and app initiatives of wellness and educational programs
• Maintain accurate participant records and documentation
• Respond to participant questions and provide excellent customer service

PM21

Requirements

Minimum Qualifications Required

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities
• Proficiency with Microsoft Office and other computer applications
• Demonstrated commitment to confidentiality and professionalism
• Comfort with technology
• Wellness or healthcare experience is preferred, but we welcome candidates from diverse backgrounds who are eager to learn and make a difference.

Physical Requirements

No significant physical exertion required, however occasional lifting of paper or boxes up to ten pounds.

*Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.*

Compensation details:

16-18 Hourly Wage