Wellness Ambassador

Rio Mar Hospitality Management; Puerto Rico; On-site; USD 30,000 - 42,000; Full time

Job summary

Wyndham Grand Rio Mar in Rio Grande, PR, invites a Wellness Ambassador to join our luxury spa team. You will guide guests through their spa journey, connect them with treatments, amenities, and homecare recommendations, while delivering warm, personalized service.

Requirements include high school diploma or equivalent, bilingual English/Spanish, and 1 year of guest-facing service experience. Knowledge of POS/booking systems (Book4Time) and strong communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish required.
• 1 year customer service in guest-facing role; spa/resort preferred.
• Proficiency with POS and booking systems, e.g., Book4Time.
• Strong computer skills and accurate typing.
• Excellent verbal and written communication.

Responsibilities

• Assist guests with spa journeys and treatments.
• Connect guests with amenities and homecare recommendations.
• Maintain warm, personalized guest interactions.
• Support front-of-house operations with accuracy and efficiency.

Skills

Customer service

Bilingual English/Spanish

POS & booking systems

Typing speed

Verbal communication

Written communication

Multitasking

Front-of-house

Spa etiquette knowledge

Education

High school diploma or equivalent

Tools

Book4Time

POS systems

Job description

Wyndham Grand Rio Mar, Rio Grande, PR, PR

23 days ago Requisition ID: 1672

Job Summary

The Wellness Ambassador is the heart of the guest’s spa journey, ensuring every interaction feels warm, seamless, and personalized. From the first greeting to the final farewell, this role is dedicated to anticipating needs, creating memorable moments, and delivering flawless service. The Wellness Ambassador connects guests with treatments, amenities, and homecare recommendations, all while embodying our promise of excellence.

Education & Experience

• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is required.
• Minimum 1 year of customer service experience in a guest-facing role; prior spa or resort experience preferred.
• Proficiency with Point of Sale (POS) and booking systems (e.g., Book4Time).
• Strong computer skills and accurate typing ability.
• Excellent verbal and written communication skills.
• Ability to operate standard office equipment (phone, calculator, fax, printer, copier).
• Can demonstrate a genuine passion for customer service, focusing on creating memorable guest experiences and exceeding expectations.
• Has the ability to communicate in a pleasant, professional, and polished manner both in person and over the phone, ensuring warmth and attentiveness in every interaction.
• Can listen carefully and empathetically, responding thoughtfully to guest needs, preferences, and concerns in a way that builds trust and comfort.
• Is able to manage details with precision, staying highly organized while multitasking in a dynamic front-of-house environment.
• Can thrive in a fast-paced, luxury spa setting while maintaining composure, professionalism, and a calm presence.
• Can apply knowledge of spa etiquette, sanitation practices, and service standards to ensure a safe, welcoming, and polished environment.
• Has the self-motivation to take initiative, anticipate guest needs, and proactively support smooth operations without constant supervision.
• Is able to collaborate effectively with colleagues, supporting teamwork and contributing to a positive and professional spa atmosphere.

Physical Requirements

• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time.
• Can bend, stoop, reach above and below the waist, push, pull, and climb stairs or ladders as needed.
• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed.