Spa Receptionist

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairmont New Orleans is seeking a Luxury Spa Receptionist to welcome guests with warmth and discretion, ensuring an elegant, calm atmosphere in the spa and fitness areas.

You will schedule treatments, process payments, provide information on services, coordinate with therapists and staff, and maintain pristine reception and retail spaces while upholding the hotel’s high standards.

Qualifications

• Spa/guest service experience preferred.
• Luxury hotel or spa environment preferred.
• Able to work flexible shifts (mornings/evenings/weekends).
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests in a luxurious, professional manner.
• Schedule spa treatments, fitness appointments, and reservations.
• Provide information on spa services and hotel amenities.
• Handle check-ins, payments, and confirmations.
• Maintain reception and retail areas.
• Coordinate with therapists and staff.
• Assist with events and promotions as needed.
• Follow safety and confidentiality policies.
• Uphold luxury hospitality standards.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Professional demeanor

Education

High school diploma

Tools

POS systems

Scheduling software

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.

Job Description

• Welcome guests warmly and professionally while creating a calm, inviting, and luxury-oriented atmosphere
• Schedule spa treatments, fitness appointments, wellness services, and facility reservations accurately and efficiently
• Provide detailed information regarding spa services, fitness offerings, retail products, promotions, and hotel amenities
• Process guest check-ins, payments, retail transactions, and appointment confirmations accurately
• Maintain cleanliness, organization, and presentation standards within reception, retail, lounge, and fitness areas
• Coordinate guest requests and communicate effectively with Spa Therapists, Fitness Attendants, and operational teams
• Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities
• Assist with retail merchandising, inventory support, and product presentation as assigned
• Maintain confidentiality and professionalism regarding guest information and wellness services
• Respond promptly and professionally to guest questions, concerns, and service recovery opportunities
• Support spa events, wellness programs, VIP experiences, and promotional initiatives as assigned
• Follow all hotel policies, sanitation procedures, and workplace safety standards
• Uphold luxury hospitality standards through professionalism, appearance, and exceptional guest engagement

Qualifications

• Previous spa, wellness, hospitality, Front Desk, retail, or guest service experience preferred
• Luxury hotel or spa experience preferred
• Excellent communication and interpersonal skills
• Strong organizational, multitasking, and customer service abilities
• Ability to maintain professionalism and composure in a fast-paced guest-facing environment
• Basic computer proficiency and experience with scheduling or POS systems preferred
• Professional appearance and polished demeanor required
• Ability to maintain confidentiality and discretion with guest information
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
• High school diploma or equivalent preferred
• Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.