Wellness Account Manager: Client Growth & Engagement

WELLNESS IQ, INC.; Independence Township (OH); On-site; USD 50,000 - 55,000; Full time

Job summary

WellnessIQ, INC. is seeking a Wellness Strategy Manager to oversee client relations and engagement across our wellness programs. You will manage post-implementation accounts, coordinate across sales, brokers, consultants, and internal teams, and drive ongoing client satisfaction.

Responsibilities include leading kickoff calls, preparing client presentations, and overseeing site visits, reports, and renewals to maximize program success and growth opportunities for clients and WellnessIQ.

Qualifications

• Customer Service experience required.
• BA or BS college degree preferred.
• Insurance brokerage experience in employee benefits preferred.
• Health and Wellness or Hospitality experience preferred.
• Account Management or Project Management experience preferred.
• Any combination of education, experience, and training will be considered.

Responsibilities

• Manage new and existing client relations and drive engagement.
• Lead project management of client customization and service integration.
• Maintain client satisfaction and relationship throughout lifecycle.
• Coordinate client meetings, presentations, and progress reports.
• Oversee client site visits, screenings, and health fairs as needed.
• Communicate status of issues and collaborate with teams to resolve them.
• Develop and present proposals for system enhancements and renewals.
• Support benefit design changes for clients and manage renewals.

Skills

Strong typing

Organization

Communication

Problem-solving

Analytical skills

Data management

Independent & team work

Multitasking

Customer focused

Travel willingness

Education

BA or BS College Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Salesforce.com

Job description

WellnessIQ, INC. is seeking a Wellness Strategy Manager to oversee client relations and engagement across our wellness programs. You will manage post-implementation accounts, coordinate across sales, brokers, consultants, and internal teams, and drive ongoing client satisfaction.

Responsibilities include leading kickoff calls, preparing client presentations, and overseeing site visits, reports, and renewals to maximize program success and growth opportunities for clients and WellnessIQ.