Welfare Training Specialist - WEL

IdahoPTV; Boise (ID); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Retirement plans

Deferred compensation

Life insurance

Disability insurance

FSA

Training opportunities

Flexible hours

Telecommuting

Job summary

The State of Idaho is seeking a Welfare Training Specialist to design, develop, and deliver training for the Self-Reliance Child Support program. This role focuses on creating and updating training materials across multiple platforms and media, ensuring alignment with industry standards and program needs.

You will collaborate with multiple teams, assess training needs, and facilitate sessions, while demonstrating self-direction and reliability throughout probation and beyond.

Qualifications

• At least one year work experience as a Self-Reliance Specialist (or equivalent level position), demonstrating good knowledge of current welfare, benefits and/or child support programs and their associated automated data processing systems; skill in making case determinations; and providing technical assistance to staff.
• Experience developing and evaluating training to address identified needs.
• Experience training adult groups or individuals in structured learning situations.
• Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

Responsibilities

• Create original training material and coursework and update existing materials using a variety of methods, software platforms, and media.
• Apply industry standards and best practices during design, development, and presentation of training solutions.
• Collaborate across multiple teams to determine requirements for training courses.
• Analyze and assess training needs, establish objectives, and recommend and design appropriate solutions.
• Facilitate courses and group discussions during training sessions.
• Participate in peer reviews and provide constructive feedback from training team members and other teams in the Self-Reliance Child Support program.
• Be self-directed and dependable, to include attendance, timely completion of assignments, and responding to all communications.
• Attend business planning meetings to ensure an understanding of all program updates.

Skills

Self-Reliance program knowledge

Training needs analysis

Adult training delivery

Communication skills

Tools

SharePoint Online

Adobe Captivate

Camtasia

iSpring QuizMaker

Job description

Welfare Training Specialist - WEL - 26084

USA:ID:Boise | Training | Full Time

27.12 - 29.09 USD per hour

Posted 2 days ago | Apply before September 22, 2026

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Do you enjoy designing and delivering learning experiences that support your colleagues’ learning and growth? Are you able to communicate complex information in a clear and concise manner? Are you a strong independent thinker who is also able to work as part of a team? The Child Support Training Specialist position may be for you! The Division of Welfare has an exciting opportunity for an individual who is eager to use their training skills and knowledge to support new and existing staff at the Self-Reliance Child Support program. We are seeking applicants who will be highly motivated, knowledgeable, tech-savvy, and will enjoy creating and delivering training to staff.

This position may be located in Pocatello or Boise, Idaho.

This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.

The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Create original training material and coursework and update existing materials using a variety of methods, software platforms, and media
• Apply industry standards and best practices during design, development, and presentation of training solutions.
• Collaborate across multiple teams to determine requirements for training courses.
• Analyze and assess training needs, establish objectives, and recommend and design appropriate solutions.
• Facilitate courses and group discussions during training sessions.
• Participate in peer reviews and provide constructive feedback from training team members and other teams in the Self-Reliance Child Support program.
• Be self-directed and dependable, to include attendance, timely completion of assignments, and responding to all communications.
• Attend business planning meetings to ensure an understanding of all program updates.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position.It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

At least one year work experience as a Self-Reliance Specialist (or equivalent level position), demonstrating: good knowledge of current welfare, benefits and/or child support programs and their associated automated data processing systems; skill in making case determinations; and providing technical assistance to staff. Typically gained by at least one year of related Child Support experience that included making accurate child support case determinations and providing policy and automated system assistance to staff.

Experience developing and evaluating training to address identified needs. Typically gained by experience developing more than a singular type of training for at least three different programs with differing subject matter and learning objectives.

Experience training adult groups or individuals in structured learning situations. Typically gained by presenting approximately100 hours or more of training to adult (18 years of age and older) groups in structured learning situations OR completion of core requirements for a degree in instructional technology or its equivalent AND a minimum of 40 hours of instruction presenting training to adults. (Mentoring or one-on-one training provided to co-workers does not qualify).

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Experience researching, interpreting, and applying rules, policies, and procedures related to child support casework. Typically gained by working for at least one year as a Self-Reliance Specialist, Self-Reliance Principal, Self-Reliance Supervisor, or other comparable classifications for the Child Support program.
• Experience designing, testing, and launching eLearning modules in learning management systems and/or SharePoint Online from Adobe Captivate, Camtasia, and/or iSpring QuizMaker. Typically gained by completion of relevant coursework or at least one year of related work experience.
• Experience using various graphic designs, photo, and video editing software to create, edit, and present original training content. Typically gained by completion of relevant course work or at least one year of related work experience.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [e-mail]
PHONE: [phone]

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.