Onsite Patient Experience Coordinator — Fertility Clinic

Pinnacle Fertility; Scottsdale (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Life insurance

Vision insurance

PTO

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility is seeking a Patient Experience Coordinator to warmly welcome patients, verify details, and schedule appointments as the first point of contact for patients across our Scottsdale/ Chandler clinics.

This full-time, onsite role requires 1–2 years of customer service/front desk experience, a high school diploma (Bachelor’s preferred), and willingness to travel to other clinics. Proficiency with EMR and strong communication are essential.

Qualifications

• Education & Experience: High school diploma; 1-2 years customer service/front desk.
• Healthcare experience is preferred but not required.
• Bilingual Spanish is a plus.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Bilingual in Spanish

EMR experience

Communication skills

Organizational skills

Multitasking

Education

High school diploma (required)

Bachelor's degree (preferred)

Tools

EMR software

Job description

Pinnacle Fertility is seeking a Patient Experience Coordinator to warmly welcome patients, verify details, and schedule appointments as the first point of contact for patients across our Scottsdale/ Chandler clinics.

This full-time, onsite role requires 1–2 years of customer service/front desk experience, a high school diploma (Bachelor’s preferred), and willingness to travel to other clinics. Proficiency with EMR and strong communication are essential.