Welcoming Front Office Patient Care Specialist

ADP, Inc.; Tucker (GA); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid holidays off

Training & development

Supportive team

Job summary

American Hearing Care is seeking a Patient Care Coordinator to support front office operations in Tucker, GA. You will manage appointments, check in patients, verify insurance, and maintain patient records while delivering a welcoming, patient-focused experience.

The role emphasizes organization, communication, and the ability to multitask in a fast-paced clinic environment, with opportunities for professional development and a supportive team culture.

Qualifications

• 1–2 years of customer service or medical/administrative experience preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Basic computer proficiency including Microsoft Office (Word and Excel).
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities in a fast-paced environment.
• A growth mindset with a willingness to learn and adapt.

Responsibilities

• Manage incoming phone calls and schedule patient appointments
• Welcome and check in patients with professionalism and warmth
• Schedule and assist walk-in patients when possible
• Verify insurance eligibility and benefits with insurance carriers
• Enter and maintain accurate patient information in the system
• Clean hearing aids and assist patients with basic hearing aid maintenance
• Provide excellent customer service to patients throughout their visit
• Maintain an organized and professional front office environment
• Build positive relationships with patients to support a high-quality patient experience

Skills

Customer service

Communication

Organization

Multitasking

Growth mindset

Tools

Microsoft Office

Job description

American Hearing Care is seeking a Patient Care Coordinator to support front office operations in Tucker, GA. You will manage appointments, check in patients, verify insurance, and maintain patient records while delivering a welcoming, patient-focused experience.

The role emphasizes organization, communication, and the ability to multitask in a fast-paced clinic environment, with opportunities for professional development and a supportive team culture.