Audiology Front Office Specialist

CQ Partners; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off including holidays

Job summary

Atlanta Hearing Associates, a privately-owned audiology practice in Decatur, GA, seeks a Front Office Professional to join our team. You will be the first point of contact for patients, delivering friendly, responsive service and supporting a smooth patient experience.

This role emphasizes sales-focused customer service and administrative tasks, including scheduling, record management, outbound calls, and collaboration with providers.

Qualifications

• Experience building strong relationships with patients or customers.
• Clear written and verbal communication.
• Proficiency with MS-Office and medical practice software.
• High School Diploma.
• Business school or Associate degree preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Maintain patient records and charts in the practice management system.
• Provide extensive customer service via email, calls, texts, and in person.
• Check patients in and out.
• Send physician reports.
• Manage social media postings.
• Make outbound calls to confirm appointments.
• Support providers.
• Assist medical biller with designated tasks.
• Call insurance companies.
• Handle monthly invoices.

Skills

People-oriented

Independent

Patient-centric

Organized multi-tasker

Self-starter

Friendly & compassionate

Team player

Education

High School Diploma

Associate degree preferred

Tools

MS-Office

Practice management software

Job description

Atlanta Hearing Associates, a privately-owned audiology practice in Decatur, GA, seeks a Front Office Professional to join our team. You will be the first point of contact for patients, delivering friendly, responsive service and supporting a smooth patient experience.

This role emphasizes sales-focused customer service and administrative tasks, including scheduling, record management, outbound calls, and collaboration with providers.