Front Office Professional

CQ Partners; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off including holidays

Job summary

Atlanta Hearing Associates, a privately-owned audiology practice in Decatur, GA, seeks a Front Office Professional to join our team. You will be the first point of contact for patients, delivering friendly, responsive service and supporting a smooth patient experience.

This role emphasizes sales-focused customer service and administrative tasks, including scheduling, record management, outbound calls, and collaboration with providers.

Qualifications

• Experience building strong relationships with patients or customers.
• Clear written and verbal communication.
• Proficiency with MS-Office and medical practice software.
• High School Diploma.
• Business school or Associate degree preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Maintain patient records and charts in the practice management system.
• Provide extensive customer service via email, calls, texts, and in person.
• Check patients in and out.
• Send physician reports.
• Manage social media postings.
• Make outbound calls to confirm appointments.
• Support providers.
• Assist medical biller with designated tasks.
• Call insurance companies.
• Handle monthly invoices.

Skills

People-oriented

Independent

Patient-centric

Organized multi-tasker

Self-starter

Friendly & compassionate

Team player

Education

High School Diploma

Associate degree preferred

Tools

MS-Office

Practice management software

Job description

Atlanta Hearing Associates, a privately-owned Audiology practice in Decatur, GA is seeking a Front Office Professional to join our team. We are passionate about providing both the best hearing healthcare technology available and the best patient experience possible.

We seek a sales-focused customer service or administrative front office professional who is passionate about helping people and interested in developing a career in the field of Audiology.

If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for.

CULTURE, ATTITUDE, and ATTRIBUTES are very important to us so the ideal candidate must be:

• People-oriented
• Independent
• Patient-centric with great listening skills
• An organized multi-tasker
• A self-starter who exudes positive energy
• Friendly & compassionate
• A great teammate

The following DUTIES & RESPONSIBILITIES are central to the role:

• Schedule and confirm patient appointments.
• Maintain patient records & manage patient charts in practice management system.
• Provide extensive customer service utilizing email, phone calls, texts, and in-person interactions.
• Check patients in and out.
• Send physician reports.
• Manage social media postings.
• Make outbound calls to confirm appointments and schedule patients.
• Support providers.
• Assisting medical biller with designated tasks
• Calling insurance companies
• Handling monthly invoices

To ensure success candidates should also possess the following EXPERIENCE & SKILLS:

• Demonstrated experience building strong and positive relationships with patients or customers.
• An ability to communicate verbally & in writing with utmost clarity.
• Proficiency with MS-Office & other medical practice software.
• High School Diploma.
• Business school or Associate degree preferred.

We offer a competitive salary and bonus and paid time off including holidays,

Candidatesmust be authorized to work in the US for any employer.

We are an Equal Opportunity Employer.