Patient Care Coordinator

American Hearing Care; Tucker (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off (PTO)

Major holidays off

Training & development

Collaborative work environment

Job summary

American Hearing Care is seeking a friendly and organized Patient Care Coordinator to support the clinic's front office in Tucker, GA. You will greet patients, schedule appointments, verify insurance, and maintain accurate records, contributing to a welcoming and efficient patient experience.

The ideal candidate has 1-2 years of customer service or medical office experience, strong communication skills, and proficiency with Word and Excel.

Qualifications

• 1-2 years of customer service, medical office, or administrative experience preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Basic computer proficiency, including Microsoft Office (Word and Excel).
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Manage incoming phone calls and schedule patient appointments.
• Welcome and check in patients with professionalism and warmth.
• Schedule and assist walk-in patients when possible.
• Verify insurance eligibility and benefits with insurance carriers.
• Enter and maintain accurate patient information in the system.
• Clean hearing aids and assist patients with basic hearing aid maintenance.
• Provide excellent customer service to patients throughout their visit.
• Maintain an organized and professional front office environment.
• Build positive relationships with patients to support a high-quality patient experience.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Word

Microsoft Excel

Organization

Attention to detail

Multitasking

Growth mindset

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Coordinator

Full time Clerical Tucker, GA, US

Salary Range: $17.00 To $19.00 Hourly

Patient Care Coordinator (PCC) - Front Office Specialist

American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role serves as the first point of contact for our patients, ensuring each individual receives a welcoming and professional experience.

Position Overview

The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day.

This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.

Key Responsibilities

• Manage incoming phone calls and schedule patient appointments
• Welcome and check in patients with professionalism and warmth
• Schedule and assist walk-in patients when possible
• Verify insurance eligibility and benefits with insurance carriers
• Enter and maintain accurate patient information in the system
• Clean hearing aids and assist patients with basic hearing aid maintenance
• Provide excellent customer service to patients throughout their visit
• Maintain an organized and professional front office environment
• Build positive relationships with patients to support a high-quality patient experience

Qualifications

• 1-2 years of customer service, medical office, or administrative experience preferred
• Strong communication and interpersonal skills with a friendly, professional demeanor
• Basic computer proficiency, including Microsoft Office (Word and Excel)
• Strong organizational skills and attention to detail
• Ability to manage multiple responsibilities in a fast-paced environment
• A growth mindset with a willingness to learn and adapt

American Hearing Care offers a competitive compensation package designed to reward performance and support career development.

• Pay Rate: $17.00 - $19.00 per hour
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Major holidays off
• Comprehensive training and professional development
• Supportive and collaborative work environment

PLEASE DO NOT VISIT OUR PHYSICAL LOCATION OR CALL REGARDING OPEN POSITIONS.

This allows our team to focus on patient care while ensuring all candidates receive equal consideration.

We appreciate your understanding and look forward to reviewing your application.