Welcoming Front Desk Specialist — Front Office & Visitor Care

The New York Foundling; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

The New York Foundling in New York, NY is seeking a receptionist to provide a welcoming and professional first point of contact for clients, visitors, and staff. You will help manage front desk operations, direct inquiries, and ensure smooth communication flow.

The role supports overall workplace efficiency by greeting visitors, answering calls, coordinating visiting rooms, and maintaining a presentable lobby.

Qualifications

• High school diploma or GED; customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to organize tasks and manage multiple responsibilities.
• Professional appearance and demeanour; attention to detail.

Responsibilities

• Greet visitors and clients in a professional, welcoming manner to create a positive first impression and support the organization’s image.
• Answer and route phone calls, take messages, and ensure smooth internal communication.
• Coordinate scheduling of visiting rooms for family visits and keep spaces orderly.
• Maintain a clean and presentable front desk and lobby area.
• Distribute mail and packages to appropriate departments, and relay information to staff and external parties.
• Assist with administrative tasks (filing, document prep) to support productivity.
• Monitor visitor logs and issue name tags to maintain security.
• Perform other duties as needed.

Skills

Communication Skills

Customer service skills

Organizational skills

Multitasking ability

Professional appearance and demeanor

Attention to details

Technology proficiency

Demonstrated strong commitment to SAFe

Education

High School Diploma or GED

Job description

The New York Foundling in New York, NY is seeking a receptionist to provide a welcoming and professional first point of contact for clients, visitors, and staff. You will help manage front desk operations, direct inquiries, and ensure smooth communication flow.

The role supports overall workplace efficiency by greeting visitors, answering calls, coordinating visiting rooms, and maintaining a presentable lobby.