Front Desk Hospitality Specialist

Phoenix Home Care and Hospice; Overland Park (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

No weekends

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

Continuing education opportunities

Employee recognition

Supportive culture

Immediate hiring

Job summary

Phoenix Home Care and Hospice overland Park is seeking a Front Desk Hospitality Specialist. You are the first voice people hear and the first face they see when they walk through our doors.

Bring energy, warmth, calm, and professionalism to a fast-moving office environment. You will manage a high volume of calls, greet applicants and visitors, route inquiries, support staff and families with information, and assist with clerical tasks to keep operations running smoothly.

Qualifications

• Previous office or administrative experience preferred.
• Strong customer service and hospitality mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer and manage a high volume of incoming calls.
• Welcome applicants, caregivers, clients, and visitors with professionalism and kindness.
• Connect callers and guests to the right departments quickly and efficiently.
• Assist with problem solving and gathering information for staff and families.
• Support office operations with clerical and administrative tasks.
• Prepare documentation and reports as needed.

Skills

Phone etiquette

Multitasking

Organizational skills

Teamwork

Customer service

Hospitality mindset

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Front Desk Hospitality Specialist Overland Park, KS Monday through Friday | 8am to 5pm $18 to $20/hr Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Overland Park office. This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast-moving environment. If you are highly organized, love helping people, and can confidently manage a busy front desk while making others feel welcome, we want to meet you.

What You'll Do

• Answer and manage a high volume of incoming calls
• Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
• Connect callers and guests to the right departments quickly and efficiently
• Assist with problem solving and gathering information for staff and families
• Support office operations with clerical and administrative tasks
• Prepare documentation and reports as needed
• Help create a positive, supportive office atmosphere every day

What Makes Someone Successful in This Role

• Excellent phone presence and communication skills
• Ability to multitask and stay organized under pressure
• Positive attitude and strong attention to detail
• Professional appearance and dependable attendance
• Comfortable handling a multi-line phone system
• Strong teamwork skills while also being self-motivated
• Someone who naturally looks for ways to help others

What You Need

• Previous office or administrative experience preferred
• Knowledge of Microsoft Word and Excel
• Strong customer service and hospitality mindset
• Ability to thrive in a fast-paced environment

What We Offer

• No weekends
• Medical, dental, and vision benefits
• Spousal and family insurance options
• Paid Time Off
• Continuing education opportunities
• Employee recognition programs
• Supportive team culture
• Immediate hiring opportunity

At Phoenix Home Care and Hospice, our mission is to create New Beginnings for our caregivers and clinicians while delivering compassionate care built on honesty, patience, and kindness. If you want to work somewhere your attitude, professionalism, and people skills truly matter, choose Phoenix. Your New Beginning starts here.