Welcoming Front Desk Associate (Part-Time, Evenings/Weekends)

Ocean Community YMCA; Westerly (RI); On-site; USD 18,468 - 26,303; Part time

Benefits offered by this job

Free individual YMCA membership

Retirement plan access

Growth and career development withinYM

Job summary

Ocean Community YMCA is hiring Welcome Center Staff at the Westerly-Pawcatuck branch for part-time, non-exempt work. Evening and weekend hours and an hourly rate of $16.25 are offered.

The Welcome Center is the first contact point for members and guests, reflecting the YMCA values of caring, honesty, respect, and responsibility. You will greet members, handle inquiries, registrations, check-ins, and provide program information while ensuring a welcoming, safe, and organized environment.

Qualifications

• Excellent communication and interpersonal skills.
• Previous customer service experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency; familiarity with membership software is a plus.
• Reliable, punctual, with strong attention to detail.
• Current CPR certification or willingness to obtain (YMCA training).

Responsibilities

• Greet members and guests with warmth and professionalism.
• Assist with membership inquiries, registrations, and check-ins.
• Answer phone calls and provide accurate information about programs and services.
• Handle cash and credit card transactions.
• Maintain a clean and organized Welcome Center area.
• Enforce YMCA policies in a respectful and consistent manner.
• Respond to member concerns or incidents, escalating when necessary.
• Support program and facility staff by communicating member needs and scheduling updates.

Skills

Communication

Customer Service

Multitasking

Computer Skills

Reliability

CPR Certification

Job description

Ocean Community YMCA is hiring Welcome Center Staff at the Westerly-Pawcatuck branch for part-time, non-exempt work. Evening and weekend hours and an hourly rate of $16.25 are offered.

The Welcome Center is the first contact point for members and guests, reflecting the YMCA values of caring, honesty, respect, and responsibility. You will greet members, handle inquiries, registrations, check-ins, and provide program information while ensuring a welcoming, safe, and organized environment.