Welcome Team Executive

Global Payments Inc.; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Global Payments Inc. is seeking a Welcome Team Executive to join our expanding sales force and help shape the future of global commerce.

You will contact newly signed-up customers to guide them through onboarding and ensure their accounts are live and operational. You’ll use your technical aptitude and strong communication to support customers, address questions about our systems, and identify opportunities to upsell or cross-sell.

Qualifications

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.

Responsibilities

• Contact newly signed-up customers to guide them through onboarding and ensure accounts are live and operational.
• Provide technical support and assistance to customers, addressing questions about our systems.
• Proactively identify opportunities to upsell or cross-sell additional products/services.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.

Skills

Technical aptitude

Communication skills

Goal-oriented

Tools

CRM system

Job description

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments.We’relooking for Welcome Team Executivetojoin ourever evolvingsalesteam andhelp shape the future of global commerce.

Whatyou’llown

• Contact newly signed-up customers to guide them through the onboarding process and ensure their accounts are live and operational.
• Provide technical support and assistance to customers, addressing any questions or concerns they may have about our systems.
• Proactively identify opportunities to upsell or cross-sell additional products/services to existing customers.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.

Whatyou’llbring

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.

It’sa bonus if you have

• Previous experience in a customer-facing or account management role is a plus.
• Customer-focused experience with a passion for delivering exceptional service.

About the team

Our inclusive and global teamswintogetherevery day.We’reproud to have the best minds in the industry, who you can learn from as you grow your career.The people, the energy, the connections –it’sunmatched.Come and be part of an ever-evolving companyand get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.We’recurious andinnovative – always finding better ways to deliver impact.We empower each other to make decisions,andit’sour passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer.

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