Welcome Desk Attendant

Village Health Clubs & Spas; Scottsdale (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Village Health Clubs & Spas is seeking a friendly front desk associate in Scottsdale to welcome members and guests, manage sign-ups, and provide information about club amenities. You will handle phone inquiries, process transactions, and uphold a professional, helpful image.

The role requires standing for long periods, basic computer skills, and a willingness to obtain CPR certification within 30 days of hire. A positive, proactive attitude is essential.

Qualifications

• Must be 18 years or older and have a high school diploma or GED.
• Ability to multi-task and maintain professionalism in a fast-paced environment.
• CPR certification within 30 days of hire.

Responsibilities

• Greet and check in members with genuine hospitality.
• Handle cash and non-cash transactions and maintain accuracy.
• Assist members with program sign-ups and reservations for club amenities.
• Answer phones and direct calls to the appropriate staff.
• Maintain a clean and welcoming desk area and provide information about club programs.
• Handle guest questions or concerns and escalate as needed.

Skills

Customer service

Phone handling

Data entry

Communication

Education

High school diploma

Tools

POS systems

Reservation systems

Job description

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.Job SummaryTo exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhereSummary Of Essential FunctionsAttract and Retain members by consistently providing excellent customer serviceResponsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village StandardsPresent a professional, positive image that reflects well on the organization.Greet and check in members with sincere hospitality and effective communication skillsResponsible for having general knowledge of the club, amenities, programs, and useful information about the areaResponsible for handling and recording cash and non-cash transactionsProviding exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individualsAssist members in signing up for programs and activities.Answer all phones and direct calls to appropriate staffMaintain clean and safe welcome desk area and any other related areasAssist membership where possible to help ensure their successful operation.Handle credit card/cash transactionsTake member reservations for tennis, squash and racquet courtsOther duties as assigned.Knowledge/Skills RequiredAbility to operate multi-line telephone systemsOutstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.Understanding of court reservation systems Must be 18 years or older and have high diploma or GEDMust possess basic computer/data entry skills.Obtain CPR certification within 30 days of hire through company trainingAbility to multi-taskKnowledge/Skills PreferredPrior high-end health club/hospitality or related industry experiencePrior credit card/cash handlingUnderstanding of court reservation systemsBilingual a plusRequired AbilitiesPhysical ActivityThis position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.Physical RequirementWalking and standing are required daily. Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.Visual RequirementThis position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.Working ConditionsInvolves typical office or administrative work and member indoor and outdoor activity