Health Club Desk Agent - PM Shift (PT)

Grand Traverse Resort; Michigan; Hybrid; USD 17,000 - 21,000; Full time

Job summary

Grand Traverse Resort is seeking an enthusiastic Spa Attendant to greet members and guests, check in at the Spa, handle cash transactions for services and retail, and promote the Spa. You will assist with reservations, stocking, cleaning, and ensuring safety and proper use of facilities.

The role requires excellent customer service, reliability, and the ability to multitask across phones, front desk, and locker areas. Shift flexibility and a professional appearance are expected.

Qualifications

• Cash handling experience with a register.
• First Aid and CPR certifications preferred.
• Must be at least 18 years old.

Responsibilities

• Greet and check in members and guests at Spa.
• Monitor facility use and ensure proper payments for services.
• Sell retail, deli and Spa treatments (upsell).
• Handle reservations for courts, lessons, and activities.
• Answer phones and take messages.
• Distribute locker keys and towels.
• Maintain cleanliness and inventory of Spa facilities.
• Report safety issues to the appropriate department.
• Promote the Spa to potential clients and refer inquiries.
• Attend staff meetings and follow grooming standards.
• Maintain daily cash handling and deposits.

Skills

Customer service

Multitasking

People skills

Professional demeanor

Education

First Aid and CPR certifications preferred

Tools

Cash register

Office Suite

Job description

SUMMARY

Employee is responsible for monitoring who uses facility and ensures that the members/guests are registering and using facility properly. Responsible for cash/credit transactions during the purchase of food and merchandise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Check in members and guests upon entering the Spa.
• Monitor facility use (ensure everyone entering the health club should be here and services offered such as tennis, kids activities, aerobics and aquatic are paid for and in proper use).
• Perform Beach Club Attendant duties throughout the summer/fall season
• Daily requirements include regular checks of the physical condition/appearance of the Spa facilities, stocking, ordering, and daily cleaning.
• Dispense locker keys and towels.
• Report missing locker keys to assistant health club manager.
• Answer phones; take messages for people who are unavailable.
• Take reservations for court times, lessons, children’s activities, and various other activities.
• Print membership cards and/or schedule picture taking times.
• Be prepared at shift change to pass on important information that the person coming on may need to more effectively do their job.
• Attend monthly all staff meeting and monthly desk staff meeting.
• Know all safety procedures and how to act on them.
• Report immediately any equipment or other safety issues to the appropriate department or person in charge (i.e. Housekeeping, Security, Engineering, etc.).
• Continuously promote the Spa by obtaining potential client information and referring all inquires to the membership department.
• Be knowledgeable about the Resort and Spa and surrounding area as well as the health club.
• Supply excellent, enthusiastic customer service to all clientele.
• Collection of membership fees and distribution to executive office on a daily basis.
• Sell retail, deli and Spa treatments (up sell).
• Good rapport with fellow employees and reflect positive attitude.
• Complete all assignments requested of you.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain open line of communication with supervisor.
• Must understand and abide by environmental practices of the resort.

EDUCATION/EXPERIENCE

• At least 18 years of age
• Cash register and cash handling experience.
• Current First Aid and CPR certifications preferred (Classes may be provided)

OTHER SKILLS AND ABILITIES

The individual holding this position must have an upbeat personality, and positive attitude toward their daily work routine. Co-worker interaction must be professional as well as the interaction with all potential vendors and other departments. An individual with superior work ethic and the ability to handle multiple responsibilities will succeed in this position.

Computer skills, problem solving, multi-tasking and excellent customer service skills are very important when holding this position. This person must posse’s great people skills. This position requires multi-tasking and multiple phone line use. Basic knowledge of Office Suite is helpful.

TYPICAL PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• Must be able to stand for long periods of time.
• The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 25 pounds.

TYPICAL MENTAL DEMANDS

One must be able to multitask and maintain a positive and upbeat attitude while working.

WORKING CONDITIONS

The noise level in the work environment is usually moderate, this position may require the individual to work outdoors. The candidate for this position must be able to stand for extended periods of time, breaks are available and given at regular intervals.