Welcome-Desk Associate

Jewish Community Center Works; Ardmore (PA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free membership to Kaiserman JCC

Discounts on programs and camps

Job summary

Kaiserman JCC in Wynnewood, PA is seeking a Welcome Desk Associate to serve as the primary contact for members and guests. The role supports daily operations, membership services, program registration, and customer engagement.

Weekday, evening, and weekend shifts are available for a welcoming, service-oriented individual. Responsibilities include greeting visitors, answering inquiries, processing registrations, promoting programs, and maintaining accurate records.

Qualifications

• Greet and welcome members, guests, and prospective members in a friendly, professional, and inclusive manner.
• Provide information about memberships, programs, facility amenities, events, and services.
• Assist with membership promotions, sales, retention, and engagement efforts.
• Maintain the daily operations of the Welcome Desk, ensuring a professional and organized environment.
• Answer phones, respond to inquiries, transfer calls, and take messages.
• Process program registrations and payments, and manage participant information.

Responsibilities

• Greet and assist members, guests, and prospective members with inquiries and tours.
• Promote JCC programs, memberships, and events to drive engagement.
• Support opening/closing procedures and front desk operations.
• Maintain accurate records for memberships and registrations.
• Collaborate with staff across departments to ensure member satisfaction.
• Stay informed about schedules and events to provide accurate information.

Skills

Customer service

Communication

Multitasking

Teamwork

First Aid/CPR/AED (preferred)

Job description

Welcome?Desk Associate
Kaiserman JCC
45 Haverford Rd
Wynnewood, PA 19096

The Welcome Desk Associate serves as the primary point of contact for members, guests, and prospective members at the Kaiserman JCC. This position plays a vital role in creating a welcoming environment while supporting daily operations, membership services, program registration, and customer engagement. The successful candidate will provide exceptional customer service, promote JCC programs and memberships, assist with sales and retention efforts, and help ensure a positive experience for all who visit the JCC. Weekday, evening, and weekend shifts available .

Minimum Qualifications:

Member & Guest Experience

• Greet and welcome members, guests, and prospective members in a friendly, professional, and inclusive manner.
• Serve as the first point of contact for questions, concerns, and general information about the JCC.
• Provide exceptional customer service and help create a positive experience for all visitors.
• Support membership acquisition, retention, and engagement efforts through outstanding customer service and relationship building.
• Provide information about memberships, programs, facility amenities, events, and services.
• Assist prospective members with inquiries, tours, and referrals to appropriate staff .
• Identify opportunities to connect members and guests with additional JCC programs, classes, services, and events.
• Support membership promotions, special events , open houses, and community outreach initiatives.

Front Desk & Operations

• Maintain the daily operations of the Welcome Desk, ensuring a professional and organized environment.
• Answer phone calls, respond to inquiries, transfer calls appropriately, and take accurate messages.
• Monitor facility access and assist with member check-in procedures.
• Support opening and closing procedures as assigned.
• Maintain accurate records related to memberships, program registrations, facility usage, and participant information.
• Assist with administrative tasks and special projects as needed.

Program Registration & JCC Knowledge

• Process program registrations, payments, and transactions accurately.
• Maintain a strong working knowledge of JCC programs, services, memberships, events, policies, and facility offerings.
• Promote educational, cultural, recreational, fitness, aquatics, camp, preschool, and community programs across the organization.
• Help members navigate JCC systems and access information about available programs and services.
• Stay informed about upcoming events, schedules, and operational updates to provide accurate information to members and guests.

Teamwork & Professionalism

• Collaborate effectively with staff across all departments to ensure excellent member service.
• Participate in staff meetings, trainings , and professional development opportunities.
• Maintain a high level of professionalism, reliability, and confidentiality.
• Support special events and other organizational initiatives as needed.
• Perform additional duties as assigned based on the needs of the Kaiserman JCC .

Qualifications:

• Friendly, outgoing personality with a passion for customer service.
• Strong verbal and written communication skills .
• Ability to build rapport with members, guests, and staff.
• Knowledge of or willingness to learn JCC operations, membership systems, programs, and services.
• Strong organizational skills and attention to detail.
• Comfortable using multiple software platforms and learning new technology .
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• First Aid, CPR, and AED certifications preferred

Benefits and Compensation:

• Free membership to the Kaiserman JCC
• Generous discounts on Kaiserman JCC programming, including preschool, camp, and other offerings

$25,000 - $35,000

Agency Information:

The Kaiserman JCC is located in Wynnewood, PA, in the heart of the Main Line. We are a vibrant Jewish Community, just a few miles from Center City Philadelphia. We are home to the award-winning Camp Kef summer day camp and one of the most respected preschool & kindergarten programs in the region.

The mission of the Kaiserman JCC is to ensure a welcoming and inclusive environment where Jewish values inspire excellent social, recreational, educational, cultural, and humanitarian activities that embrace our identity and connection to Israel. The JCC is committed to serving our entire community and does not discriminate based on race, religion, sexual orientation or disability.

Since 1971, the Kaiserman JCC has worked to build a vibrant, inclusive, and supportive Jewish community and enhancing and deepening the commitment to Jewish philanthropy. We have also worked with people and partners across the region to nurture Jewish life and learning, help those in need and build connections with Israel and Jews around the world.