Welcome Desk Assistant – Student Success

The Chronicle Of Higher Education, Inc.; Fairmont (WV); On-site; USD 16,531 - 20,664; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Welcome Desk Assistant to provide exceptional customer service and administrative support in the Office of Student Success.

This role involves greeting and assisting students, directing inquiries, and performing clerical duties. The ideal candidate will be detail-oriented, proficient in Microsoft Office, and able to maintain confidentiality.

The position offers a base hourly rate of $12.00-$15.00 for the academic year.

Qualifications

• Strong interpersonal communication skills.
• Ability to maintain professionalism, punctuality, and reliability.
• Ability to work independently and as part of a team.

Responsibilities

• Greeting and assisting students, faculty, and visitors.
• Answering calls and directing inquiries regarding services.
• Performing general clerical duties including data entry.

Skills

Customer service orientation

Interpersonal communication

Attention to detail

Organizational skills

Proficiency with Microsoft Office

Job description

Welcome Desk Assistant – Student Success

The Welcome Desk Assistant serves as the primary point of contact for the Office of Student Success in the Turley Center, providing exceptional customer service and administrative support to students, faculty, staff, and visitors.

Responsibilities

• Greeting and assisting students, faculty, staff, and campus visitors in a friendly and professional manner.
• Answering telephone calls, directing inquiries, and providing accurate information regarding Student Success services.
• Supporting the areas of Welcome Desk, Retention, Student Support & Outreach, Financial Aid, and Admissions Services.
• Performing general clerical duties including data entry, scanning, filing, copying, and mail distribution.
• Assisting with appointment scheduling, visitor check-in, and office coordination.
• Supporting campus events, including setup, check-in, and post‑event tasks.
• Maintaining a clean, organized, and welcoming front desk environment.
• Ensuring confidentiality of student information in compliance with FERPA regulations.
• Communicating student concerns or needs to appropriate Student Success staff.
• Assisting students with account‑related questions, mail processing and distribution, document management, and other administrative functions in support of Student Success operations.
• Other duties as assigned.

Minimum Qualifications

• Customer service oriented with strong interpersonal communication skills.
• Ability to maintain professionalism, punctuality, and reliability.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Proficiency with Microsoft Office applications.
• Ability to maintain confidentiality and adhere to university policies, including FERPA.
• Must wear appropriate work attire consistent with university expectations.

Student Appointment Length: Academic Year

Base Hourly Rate: $12.00-$15.00