Welcome Crew

Hatfield Rally House; North Hatfield (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hatfield Rally House in Hatfield, MA is seeking a friendly Front Desk Staff member to greet members and guests, manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience.

You should be comfortable with computers and reservation systems, able to process payments at the POS, and ready to multitask in a busy environment. Flexible hours (including evenings and weekends) and 18+ eligibility are required, with TIPS certification encouraged.

Qualifications

• Customer service or front desk experience preferred.
• Comfortable with computers, reservation systems, and payment processing.
• Strong communication and problem-solving skills.
• Friendly, team-oriented, and dependable.
• Ability to multitask in a busy environment.
• Must be able to work flexible hours, including evenings and weekends.
• Must be 18 years or older.
• Need to be or get TIPS certified to work after 5pm (we can help you do this).

Responsibilities

• Greet and check in members and guests in a friendly, professional manner.
• Answer phones, respond to emails, and provide information about programs, bookings, and memberships.
• Assist with court reservations, event sign-ups, and POS transactions.
• Keep the front desk and lobby area clean and organized.
• Open or close the facility depending on shift assignment.
• Monitor activity and enforce facility rules and safety policies.
• Support staff and coaches during events, clinics, and tournaments.
• Assist with basic administrative duties as assigned.
• Make sure locker rooms/bathrooms are clean and picked up.

Skills

Customer service

Reservation systems

Payment processing

Communication skills

Multitasking

Flexible hours

Team player

Tools

POS software

Job description

As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We’re looking for friendly, reliable, and somewhat tech-savvy team players who are passionate about sports, fitness, and excellent service.

Key Responsibilities

• Greet and check in members and guests in a friendly, professional manner
• Answer phones, respond to emails, and provide information about programs, bookings, and memberships
• Assist with court reservations, event sign-ups, and POS transactions
• Keep the front desk and lobby area clean and organized
• Open or close the facility depending on shift assignment
• Monitor activity and enforce facility rules and safety policies
• Support staff and coaches during events, clinics, and tournaments
• Assist with basic administrative duties as assigned
• Make sure locker rooms/bathrooms are clean and picked up. No major cleaning responsibilities, though.

Qualifications

• Customer service or front desk experience preferred
• Comfortable with computers, reservation systems, and payment processing
• Strong communication and problem-solving skills
• Friendly, team-oriented, and dependable
• Ability to multitask in a busy environment
• Must be able to work flexible hours, including evenings and weekends
• Must be 18 years or older
• Need to be or get TIPS certified to work after 5pm (we can help you do this)

Bonus if You Have

• Experience in a sports or recreation environment
• Knowledge of tennis or pickleball
• current TIPS certification
• CPR/First Aid certification (or willingness to get certified)