Front Desk Attendant

Sportime | John McEnroe Tennis Academy; Village of Roslyn (NY); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Complimentary SPORTIME membership

Health, dental, and vision insurance

401k Plan with employer match

Job summary

Sportime | John McEnroe Tennis Academy seeks a Front Desk Coordinator to oversee member interactions and ensure a 5-star experience. Responsibilities include managing guest services, scheduling, and maintaining a professional atmosphere.

The role requires strong guest service and communication skills, with full-time availability during weeknights and weekends. The ideal candidate will have a high school diploma and knowledge of SPORTIME’s programs.

Qualifications

• Demonstrated knowledge of SPORTIME programs, services, policies and procedures.
• Ability to explain lessons, programs, memberships and promotions to members.
• Ability to keep information confidential.

Responsibilities

• Establish and maintain 5-star rapport with all members and guests.
• Schedule court reservations and private lessons.
• Complete daily reports and special projects assigned.

Skills

Guest service skills

Solid computer skills

Communication skills

Ability to multi-task

Education

High school Diploma or equivalent

Job description

Job Summary

To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.

Responsibilities

• Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check‑in, etc
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
• Responsible to make absolutely certain that closing procedures are followed each night
• Towel supply laundered, dried, replenished and monitored
• Maintain neat and well‑stocked work area for efficient desk operation and customer service
• Assist with courtesy calls and balance due
• Answers incoming telephone calls and transfer them to the appropriate party
• Schedule court reservations, private lessons
• Develop and maintain cooperative work relationships with others
• Complete daily reports and any special projects as assigned

Knowledge, Skills and Abilities

• High school Diploma or equivalent
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures
• Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
• Excellent guest service skills
• Solid computer skills (Microsoft applications) a MUST
• Ability to listen to and understand information
• Ability to communicate verbally and in writing so that others will understand
• Ability to work under pressure
• Ability to multi‑task
• Ability to keep information confidential
• Ability to develop constructive and cooperative working relationships with others and maintaining them over time

Schedule

Full‑time, weeknights and weekend availability

Salary

$17 - $19 per hour commensurate with experience

Benefits

• Member benefits – Employees receive complimentary SPORTIME membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
• Health, dental and vision insurance – Full‑time employees are eligible to enroll in SPORTIME’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre‑tax from employees’ gross pay; SPORTIME contributes to the premiums of employees based upon gross pay thresholds.
• 401k Plan with employer match – Employees are eligible to enroll in SPORTIME’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

EEO Statement

SPORTIME is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.