Welcome Center Representative Merrimack YMCA

YMCA of Greater Nashua; Merrimack (NH); On-site; USD 16,531 - 20,664; Part time

Job summary

YMCA of Greater Nashua at the Merrimack Branch is seeking a Welcome Center Representative. This part-time, non-exempt role involves greeting members and guests, supporting the member experience, and representing the Y with a friendly, professional demeanor.

Schedule includes evenings, weekends, and on-site work, with opportunities to engage in a mission-driven community environment. The Welcome Center Rep reports to the Director of Membership and collaborates with staff to ensure exceptional

Qualifications

• Minimum age: 18 years
• Current certification in Red Cross First Aid and Adult CPR/AED (available through the Y)
• Strong computer and communication skills
• Ability to work a consistent schedule, including all assigned shifts regardless of weather
• Must be able to lift up to 50 lbs
• Commitment to inclusion and ADA compliance
• Outgoing, dependable, and mission-driven personality
• Reliable transportation

Responsibilities

• Greet and engage members and guests as the face of the Y
• Support member experience and provide information to guests
• Assist with front-desk tasks and inquiries as directed
• Maintain professionalism, confidentiality, and a welcoming environment

Skills

Communication skills

Computer skills

Customer service

Reliability

Teamwork

Attention to detail

Professional demeanor

Job description

Part-Time, Non-Exempt | YMCA of Greater Nashua | Merrimack Branch

Schedule: Evenings and Weekends Required

Learn, Grow and Thrive with a Career at the Y

Imagine going to work each day knowing your role positively impacts your community. At the YMCA, you’ll find more than a job—you’ll discover purpose, connection, and an opportunity to make a lasting difference in the lives of others.

Position Summary

The Welcome Center Representative plays a vital role in shaping the member and guest experience. Reporting to the Director of Membership at the Merrimack Branch, this individual serves as the face of the Y—greeting, engaging, and supporting all who enter our doors. The role requires excellent communication skills, a friendly and professional demeanor, strong attention to detail, and the ability to work independently and as part of a team.

Qualifications

• Minimum age: 18 years
• Current certification in Red Cross First Aid and Adult CPR/AED (available through the Y)
• Strong computer and communication skills
• Ability to work a consistent schedule, including all assigned shifts regardless of weather
• Must be able to lift up to 50 lbs
• Commitment to inclusion and ADA compliance
• Outgoing, dependable, and mission-driven personality
• Reliable transportation

Essential Attributes

• Builds genuine relationships with members and coworkers
• Maintains professionalism, confidentiality, and composure in a variety of situations
• Adapts easily to changes in routine or unexpected challenges
• Shows initiative and follows through on responsibilities
• Possesses a team-first mindset and a desire to serve
• This position is designated as fully on-site
• Ability to commit to a seasonal schedule.
• Contributes to team and organizational priorities as needed

YMCA Leadership Competencies

• Relationships: Builds rapport and relates well to others
• Inclusion: Works effectively with people of different backgrounds and perspectives
• Innovation: Brings creativity and initiative to enhance the member experience
• Quality Results: Strives to exceed expectations and deliver high-value service
• Self-Development: Commits to ongoing learning and personal growth

OUR CULTURE

Our mission and core values are brought to life by our culture. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.