Welcome Center Representative

YMCA of Greater Boston; Boston (MA); On-site; USD 22,730 - 23,419; Part time

Benefits offered by this job

Free YMCA membership

Discounts on specialty programs

Health, Dental, and Vision benefits

Robust retirement plan

Job summary

A community-focused non-profit organization is seeking a Welcome Center Representative to enhance member experiences by providing excellent customer service. Responsibilities include managing member check-ins, conducting membership sales, and ensuring adherence to safety protocols. Ideal candidates will multitask effectively in a fast-paced environment and be ready to respond to member needs. This part-time position offers flexible weekday and weekend hours alongside competitive benefits, including free YMCA membership and a robust retirement plan.

Qualifications

• Excellent member service skills and a caring attitude.
• Ability to work in a fast-paced environment.
• Willingness to enforce safety and membership policies.

Responsibilities

• Manage member check-in and conduct membership sales.
• Present a welcoming demeanor when greeting members.
• Enforce YMCA safety and membership policies.

Skills

Customer service

Multitasking

Problem-solving

Team player

Job description

Department: Center Staff

Location: Menino YMCA

Compensation: $16.50 - $17.00 / hour

Description

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Position

Welcome Center Representative

Part-Time Hours Available

Weekday Afternoons/Evenings, Weekends

Expectations For All YMCA Staff

• Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
• Ability to multitask and work in a fast-paced environment.
• Use Listen First skills to build relationships with members, program participants and prospects.
• Make eye contact with members as much as possible when talking to them.
• Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
• Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

Key Responsibilities

• Present a welcoming and friendly demeanor when greeting and serving members and program participants.
• Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times.
• Ability to work independently and to problem solve to serve our Y members.
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours, as needed.
• Take member and non-member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and be able to work as a team player.
• Perform all other duties as assigned.

Benefits

Why work at the Y?

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance.
• Comprehensive benefits including:
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10% (see eligibility requirement).
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time).