Welcome Center Representative

ymcaboston; Town of Hyde Park (NY); On-site; USD 17,000 - 21,000; Part time

Job summary

YMCA is seeking a Welcome Center Representative to support the Membership Sales & Service Team. Under supervision, you will manage member check-in, ensure safety protocols, and provide information on memberships and programs.

Part-time weekday afternoons/evenings and weekends. Exceed member expectations, multitask in a fast-paced environment, and use Listen First skills to build relationships with members and program participants.

Qualifications

• Excellent member service mindset.
• Ability to multitask in a fast-paced environment.
• Strong listening and relationship-building skills.
• Polite, friendly, and communicative with members.
• Follow YMCA policies and procedures.

Responsibilities

• Manage member check-in and adherence to safety protocols.
• Conduct membership and program sales.
• Take telephone calls and answer inquiries.
• Regulate lobby traffic and assist members as they enter the facility.
• Provide membership and program information to members and guests.
• Be informed of and execute all YMCA policies and procedures.

Job description

Position: Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends

Expectations For All YMCA Staff:

1. Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
2. Ability to Multitask and work in a fast-paced environment.
3. Use Listen First skills to build relationships with members, program participants and prospects.
4. Make eye contact with members as much as possible when talking to them.
5. Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
6. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.