Welcome Center OPC - Check In Agent

Discover Branson; Branson (MO); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Attraction discounts

Job summary

Discover Branson is seeking a Check-In Agent / OPC to be the first point of contact for guests at the Visitor's Center in Branson. You will welcome guests, check them in, book tours, and promote attractions while delivering outstanding service.

The role involves selling tickets, handling reservations, and assisting with vacation planning. Weekend availability and a customer-focused mindset are essential for success in this fast-paced, growth-oriented team.

Qualifications

• Experience in sales, tourism, OPC, or guest services preferred.
• Friendly, professional communication skills (written & verbal).
• Comfortable with computers and multitasking.
• Knowledge of Branson shows, attractions, and vacation options.
• Must be available to work at least one weekend day.
• On-call availability is a plus.
• Driven, goal-oriented, and ready to succeed.

Responsibilities

• Welcome and check in guests at the Visitor's Center.
• Book qualified tours for timeshare/travel club promotions.
• Rehash and confirm your tour reservations.
• Sell attraction tickets, shows, hotels, and vacation add-ons.
• Answer phones and assist guests with vacation planning.
• Enter and maintain accurate guest information in the system.
• Uphold high customer service standards and company policies.
• Work closely with the Operations Director to ensure daily goals are met.
• Maintain a positive, team-oriented environment.

Skills

Sales experience

Guest services

Branson attractions knowledge

Weekend availability

On-call availability

Professional communication

Job description

Position Overview

Join one of Branson's most established and trusted travel centers! As a Check-In Agent / OPC (Outside Public Contact) at Discover Branson, you'll be the first point of contact for guests-responsible for check-ins, booking timeshare/travel club tours, assisting with vacation reservations, and delivering exceptional customer service.

This is a high-energy, guest-facing sales role with unlimited earning potential and room for growth. If you're personable, professional, and have a strong knowledge of Branson's shows and attractions, we want to meet you.

Responsibilities

• Welcome and check in guests at the Visitor's Center
• Book qualified tours for timeshare/travel club promotions
• Rehash and confirm your tour reservations
• Sell attraction tickets, shows, hotels, and vacation add-ons
• Answer phones and assist guests with vacation planning
• Enter and maintain accurate guest information in the system
• Uphold high customer service standards and company policies
• Work closely with the Operations Director to ensure daily goals are met
• Maintain a positive, team-oriented environment

Qualifications

• Experience in sales, tourism, OPC, or guest services preferred
• Friendly, professional communication skills (written & verbal)
• Comfortable with computers and handling multiple tasks at once
• Knowledge of Branson shows, attractions, and vacation options
• Must be available to work at least one weekend day
• "On-call" availability is a plus
• Driven, goal-oriented, and ready to succeed

Compensation & Perks

• Hourly base + aggressive commission structure
• Full benefits after 60 days: Medical, Dental, Vision, Life
• 401(k) with company match after 12 months
• Special perks & discounts to local attractions and shows
• Supportive leadership and an A+ BBB-accredited team with 40+ years of success

Salary: $50000 - $90000 per year