Welcome Center Liaison - Work Study

Fuller Theological Seminary; Pasadena (CA); On-site; USD 22,000 - 31,000; Part time

Job summary

The Welcome Center Liaison Work Study position at Fuller Theological Seminary's Pasadena campus supports prospective students and guests across in-person, phone, email, chat, and event interactions, providing a warm, guiding presence and directing visitors to the right offices for a smooth visit.

Ideal candidates hold a bachelor’s degree with 1–2 years of customer service experience, strong attention to detail, and proficiency with Word, Email, and Snap Engage; willingness to learn campus

Qualifications

• Bachelor's degree required.
• 1-2 years customer service experience.
• Strong attention to detail and multitasking skills.
• Self-starter with a desire for teamwork.
• Proficiency with Word applications and Email.
• Proficiency with web applications (Snap Engage).
• Basic website development skills a plus.
• Ability to type 45+ words per minute is preferred.
• Enthusiasm for Fuller and a diverse prospective student body.

Responsibilities

• Contribute to a hospitable environment by providing exceptional customer service by establishing the 'first-face' of Fuller.
• Respond to in-person, email, telephone, Snap Engage Chat, online, and mail inquiries.
• Assist customers navigate Admissions, Registrar and Advising offices.
• Advise a diverse group of prospective students regarding programs and degrees.
• Input data into SRM, Google Calendars, and manage website content.
• Give campus tours and work campus events as needed.
• Assist with filing, mail, and other duties.

Skills

Customer service

Attention to detail

Teamwork

Typing speed

Education

Bachelor's degree

Tools

Snap Engage

Microsoft Word

Email

Job description

Welcome Center Liaison
Work Study

DEPT: Welcome Center

HOURS: Up to 20 Per Week

STATUS: Non-Exempt

FT/PT/TEMP: Work Study

WORK MODE: Pasadena campus

REPORTS TO: Director of Enrollment

Brief Description:

Liaisons support the mission of Fuller Theological Seminary to assist prospective students, current students, graduates and guests in exploring Fuller Seminary's graduate programs and offices through multiple communication avenues including in‑person, phone, email, chat, mail, and event interactions. They offer gracious customer service to and help guests navigate their visit, connecting them to the correct office and helping all feel welcome.

Essential Functions:

• Contribute to a hospitable environment by providing exceptional customer service by establishing the \"first-face\" of Fuller


• Respond to in-person, email, telephone, Snap Engage Chat, online, and mail inquiries


• Assist customers navigate the processes of Admissions, Registrar and Advising offices


• Advise a diverse group of prospective students regarding various degrees, programs, and purposes, recommending programs compatible with various personal interests, and ascertaining high prospects


• Input data into SRM, Google Calendars, and manage website content


• Initiate and strengthen relationships with various departments and professors on campus in relation to position's tasks


• Give campus tours


• Work campus and virtual events as needed


• Assist with duties including filing, mail, and other tasks


• Other duties as assigned

Knowledge & Skills Required:

• Bachelor's degree required


• 1-2 years customer service experience


• Strong attention to detail and multitasking skills


• Self-starter with a desire for teamwork


• Proficiency with Word applications and E-mail


• Proficiency with web applications (i.e. Snap Engage)


• Basic website development skills a plus


• Ability to type 45+ words per minute is preferred


• Enthusiasm for Fuller and a strong motivation to serve the needs of a diverse prospective student body including a large International population

Additional Remarks:

• Must be a Fuller student, eligible for Federal Work-study


• Must be willing to abide by Fuller Community Standards


• This is an on-campus position and expected to work out of the Pasadena, CA campus.

Pay Scale:

• Hourly rate the seminary expects to pay: $19.00 per hour USD

Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.

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