Welcome Center Coordinator

Oral Roberts University; Tulsa (OK); Presencial; USD 34.000 - 48.000; Jornada completa

Descripción de la vacante

Oral Roberts University in Tulsa, Oklahoma, invites applications for a full-time Enrollment Management Administrative & Welcome Center role. You will coordinate daily operations, deliver consistent customer service, and manage visitor experiences—from greeter duties to fan shop oversight—while providing front desk support and broad administrative assistance across Enrollment Management.

The ideal candidate has 1–2 years in customer service or administrative support, strong communication, and

Formación

• 1–2 years of customer service or administrative support experience.
• Familiarity with office management procedures, basic accounting principles, and university administrative systems.
• Strong working knowledge of Microsoft Office; familiarity with Banner, Salesforce, Argos, and ChromeRiver is a plus.

Responsabilidades

• Welcome Center & Visitor Experience: greet guests promptly and guide them to staff or departments.
• Front Desk, Phone & Email Support: respond to inquiries and route callers as needed.
• Administrative Support: prepare communications, memos, spreadsheets, reports, and correspondence; maintain calendars and travel arrangements.
• Finance & Operations: submit Banner Finance requisitions, track budgets, invoicing and travel documentation.
• Special Projects & Collaboration: support recruitment initiatives and cross-department coordination.

Conocimientos

Customer service

Administrative support

Multitasking

Communication skills

Interpersonal skills

Confidentiality

Herramientas

Banner

Salesforce

Argos

ChromeRiver

Descripción del empleo

Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a Unique Whole Person education. Students come to ORU not to \"stay\" in their faith but to GROW in faith and to become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.

JOB DESCRIPTION
- FULL TIME

This position serves as a central administrative and operational support role for the Enrollment Management division while simultaneously leading front-facing operations within the Welcome Center. The position ensures smooth daily operations, consistent customer service excellence, coordination of visitor experiences, and effective administrative, fiscal, and project support across Enrollment Management.

The role requires consistency, high energy, professionalism, proactive communication, and the ability to coordinate multiple operational workflows simultaneously.

RESPONSIBLITIES

Welcome Center & Visitor Experience Support

• Serve as the primary Welcome Center representative, greeting all guests promptly and professionally and directing them to appropriate staff or departments.
• Offer refreshments and maintain a warm and hospitable environment for all prospective families and visitors.
• Maintain the physical appearance of the Welcome Center, ensuring all areas are clean, tidy, stocked, and guest-ready; includes restroom checks, maintenance requests, and supply inventory management along with ORU's contracted partner, Sodexo.
• Support campus visits operations and ensure excellent service throughout the visit lifecycle, including pre-visit communication, on-site coordination, and post-visit needs.
• Assist with management of the Welcome Center Fan Shop, including purchasing, inventory oversight, and restocking.

Front Desk, Phone & Email Support

• Serve as the primary point of contact for incoming calls for the Enrollment Management division; return missed calls promptly and route callers as needed.
• Assist with outgoing phone outreach to prospective families and visitors as required.
• Support the Enrollment Management email inbox(es), responding to inquiries and connecting constituents to appropriate departments.

Administrative Support for Enrollment Management

• Provide broad administrative support to all Enrollment Management to ensure efficient daily operations.
• Prepare communications, memos, spreadsheets, reports, and correspondence.
• Maintain calendars, schedule meetings, and coordinate travel arrangements for personnel.
• Create, update, and maintain databases, records, and internal documentation.
• Assist with coordination of events, programs, and special projects.
• Manage office supply inventory and support office needs across the division.

Finance & Operations Support

• Submit Banner Finance requisitions and process payments using appropriate financial codes.
• Assist with budget tracking, invoicing, accounts receivable, and financial documentation.
• Process travel-related documentation for recruitment staff, including reservation support, pre-approval submissions, and ChromeRiver reimbursements.

Special Projects & Cross-Department Collaboration

• Support special projects, including recruitment initiatives, shipping/receiving for recruitment travel, Advantage program support, and coordination of other activities.
• Collaborate with multiple departments to advance divisional goals and ensure operational excellence.
• Provide additional administrative support to the Executive Assistant as needed.

REQUIREMENTS

Knowledge & Experience

• Minimum 1-2 years of customer service or administrative support experience. Previous admissions experience is a plus.
• Familiarity with office management procedures, basic accounting principles, and university administrative systems.
• Strong working knowledge of Microsoft Office; familiarity with Banner, Salesforce, Argos, and ChromeRiver is a plus.

Skills & Abilities

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to work effectively across diverse populations.
• Proven ability to multitask, prioritize, and manage time in a fast-paced environment.
• High attention to detail, strong organizational skills, and ability to maintain confidentiality.
• Ability to work both independently and collaboratively; sound judgment and problem-solving skills.
• Flexibility regarding schedule changes and shifting priorities.

ADDITIONAL INFORMATION

Physical and environmental demands will include but not be limited to the following:

• Sitting, standing, walking, bending, and lifting up to 25-30 lbs.
• Manual dexterity for office equipment; visual and auditory acuity required.
• Occasional exposure to noise.
• Evening/weekend/holiday hours may be required for office and/or phone coverage during ORU closures and/or special events.

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.