Welcome Center Associate

Commonwealth of VA Careers; Virginia (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Blue Ridge Community College (BRCC) is hiring a Welcome Center Associate to support student services at the Augusta Welcome Desk and Enrollment Zone. You will assist students in person and online for Career Education, Academic Transfer, and Workforce Training programs, and help manage administrative tasks for Admissions & Outreach.

BRCC emphasizes service excellence, teamwork, and a culture of care. This full-time role includes benefits and opportunities to contribute to student success in a

Qualifications

• Outstanding customer service experience.
• Demonstrated ability to interface with technology and learn new systems.
• Ability to communicate effectively both orally and in writing.
• Experience in customer relations in a professional setting.
• Demonstrated ability to work collaboratively with diverse populations and constituencies in order to assist prospective students.
• Excellent organizational skills including flexibility and prioritizing tasks, attention to detail, record-keeping.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide assistance to all students in-person at the Welcome Desk and via the online virtual reception room for Career Education, Academic Transfer and Workforce Training programs.
• Manage the Welcome Desk and Enrollment Zone.
• Assist Admissions & Outreach team with email and phone calls.
• Assist Student Services team with administrative tasks and projects.

Skills

Customer service

Tech literacy

Written and verbal communication

Customer relations

Diversity & inclusion

Organization & detail orientation

Fast-paced work

Job description

Title: Welcome Center Associate

Agency: Blue Ridge Community College

Location: Augusta - 015

FLSA: Nonexempt

Hiring Range: $35,000 - $45,000

Full Time or Part Time: Full Time

Additional Detail

Job Description

Nestled in the heart of the picturesque Shenandoah Valley, Blue Ridge Community College (BRCC) is committed to accelerating opportunities through the power of education. Our success is rooted in a shared dedication to excellence, ethical behavior, empowerment, and a culture of care. BRCC has been consistently recognized by the Chronicle of Higher Education as a Great College to Work For, reflecting our supportive, inclusive, and mission driven workplace. By joining BRCC, you become part of a community focused on equipping students, alumni, and employees with the knowledge and experience needed to transform themselves, our community, and the world. If you are passionate about education and inspired by meaningful work, BRCC offers a place where your talents and values can thrive.

Blue Ridge Community College’s Office of Admissions & Outreach is seeking a Welcome Center Associate to…

• Provide assistance to all students in-person at the Welcome Desk and via the online virtual reception room for Career Education, Academic Transfer and Workforce Training programs. Manage the Welcome Desk and Enrollment Zone.
• Monitor and complete administrative duties to include, but not limited to, the DropSecure drive (secure file transfer platform) for Admissions & Outreach.
• Assist Admissions & Outreach team with email and phone calls.
• Assist Student Services team with administrative tasks and projects.

Full-time classified positions come with generous leave and holiday time, along with very competitive health benefits coverage (to include dental, vision, and short-term and long-term disability), retirement with the Virginia Retirement System, deferred compensation investment opportunities, educational assistance, and access to the college’s Recreation Center.

Minimum Qualifications

• Outstanding customer service experience
• Demonstrated ability to interface with technology and learn new systems
• Ability to communicate effectively both orally and in writing
• Experience in customer relations in a professional setting
• Demonstrated ability to work collaboratively with diverse populations and constituencies in order to assist prospective students
• Excellent organizational skills including flexibility and prioritizing tasks, attention to detail, record-keeping
• Ability to work in a fast-paced environment

Additional Considerations

Helpful, but not required:

• Experience working in college admissions and/or marketing
• Experience in Higher Education Outreach or other Student Services related fields
• Relevant education, experience and/or training
• Administrative or clerical experience