Part time House Ambassador- Concierge

Associa; Highlands Ranch (CO); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

World-Class Training

Income opportunities

CAI designation assistance

PTO/Holidays

Medical benefits

Wellness incentives

Mileage reimbursement

Company cellphone

Hybrid schedule

Job summary

Associa seeks a House Ambassador- Concierge in Highlands Ranch, CO to be the first point of contact for residents and guests, ensuring a welcoming, clean and organized environment, and delivering exceptional customer service. The role includes admin support, handling requests, and coordinating amenity services.

The position offers a hybrid work arrangement with in-office and work-from-home elements, along with benefits and opportunities for growth within the Associa community management team.

Qualifications

• 1+ year in customer service, hospitality, or front desk.
• Proficient with Microsoft Excel and amenity software.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• CPR/AED certification is a plus.

Responsibilities

• Greet residents and guests in a welcoming, professional manner.
• Coordinate lobby upkeep and amenity services.
• Answer phones, respond to emails, and log data.
• Enforce HOA policies and check-in procedures.
• Support management and other departments as needed.

Skills

Customer service

Hospitality

Front desk operations

Excellent communication

Interpersonal skills

Multitask

CPR/AED (preferred)

Tools

Microsoft Excel

Amenity management software

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

House Ambassador- Concierge

Highlands Ranch, CO 80126-Community Management/Property Management

Position Summary:

The Guest Service Ambassador is the first point of contact for the residents and guests of the Backcounty Community. This important role ensures a welcoming, clean, and organized environment. Providing exceptional/professional customer service. Which supports the smooth operation of community amenities on a daily basis and provides admin support and service. Such as fielding and executing homeowner requests. The responsibility includes but not limited to:

Key Responsibilities

• Resident and guest services.
• Ensure the lobby/building remains clean, organized, presentable by preforming touch up and orderly presentation, as needed.
• Greets residents and guests in a welcoming manner, friendly and professional.
• Assist with amenity services, events, and general inquiries.
• Provides information regarding community rules, programs and services.
• Handles HOA Board and Management requests.
• Any additional tasks assigned by the Lead House Ambassador or the General Manager.

FACILITY OVERSIGHT

• Monitor access to amenities and verify resident’s credentials.
• Maintain a clean and welcoming environment at the Sundial house.
• Report maintenance issues.
• Report safety issues and complete incident reports.

ADMINISTRATIVE SUPPORT

• Timely: Answer phones, respond to emails and input data in the proper data programs.
• Same day acknowledgment of all issues, requests and follow up.
• Maintain accurate records.
• Assist other departments as time and coverage permits at the direction of the Lead House Ambassador and General Manager.

SECURITY AND COMPLIANCE

• Enforce HOA policies, amenity rules and regulations.
• Monitor visitor logs and ensure proper check in procedures.
• Opening or closing check-list and alarm engagement procedures.

Compensation:

• $19-$21 per hour; direct experience highly considered.

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Hybrid: In Office/Work From Home Schedule

Requirements

QUALIFICATIONS

• One+ years in customer service, hospitality, or front desk operations.
• Knowledge of computer skills: Microsoft, excel, amenity management software preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• CPR/AED highly suggested.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.