Weekend Unit Receptionist & Admin Clerk

TCH Medical Center; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

TCH Medical Center is seeking a part-time Weekend Unit Clerical Assistant to perform receptionist and clerical duties on the assigned unit, ensuring smooth visitor flow and accurate family messaging in a fast-paced hospital setting. The position emphasizes customer service, greeting visitors, coordinating with the health care team, and maintaining the waiting area in compliance with visitation guidelines.

Weekend schedule includes Saturday and Sunday shifts from 6:45 AM to 11:15 PM.

Qualifications

• Demonstrates effective communication/customer service.
• 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office.
• Required H.S. Diploma or equivalent.

Responsibilities

• Demonstrates effective communication/customer service.
• Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members.
• Positively interacts with other members of the health care team to meet the patient and family's needs.
• Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient’s need.
• Greets all visitors courteously with respect to social, cultural, and ethnic needs.
• Acts as a resource to families/visitors by providing information about hospital services and city information (as appropriate).
• Works with the housekeeper/USA and assigned volunteers, to maintain visitors’ areas on a continuous basis, as measured by direct observation.
• Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines. Keeps accurate records in the patient visitation log (if appropriate) to monitor visitors in the area.
• Reports quickly to appropriate supervisor or security of any problems.
• Provides proactive customer service functions to employees and visitors to the hospital. Maintains a professional appearance and demeanor at all times.
• Performs clerical duties.
• Coordinates area communication system/procedures.
• Greets all persons entering and exiting the unit and provides identification stickers to visitors.
• Participates in Quality Improvement Program.

Skills

Customer service

Receptionist duties

Education

High School Diploma or equivalent

Job description

TCH Medical Center is seeking a part-time Weekend Unit Clerical Assistant to perform receptionist and clerical duties on the assigned unit, ensuring smooth visitor flow and accurate family messaging in a fast-paced hospital setting. The position emphasizes customer service, greeting visitors, coordinating with the health care team, and maintaining the waiting area in compliance with visitation guidelines.

Weekend schedule includes Saturday and Sunday shifts from 6:45 AM to 11:15 PM.