Weekend Scheduling

Rcambulance; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Rcambulance is seeking a Director of Scheduling to build and maintain an all-inclusive schedule for the company. You will ensure excellent response times to changes and actively problem solve to maintain adequate trucks (BLS and ALS) on the road, while keeping locations staffed with EMTs, EVOs and Paramedics for on-time appointments.

You will forecast challenges across daily, weekly, and monthly timelines and communicate with personnel to fill voids, matching availability with company needs.

Qualifications

• Must have strong customer service orientation.
• Professional attitude toward clients and coworkers.
• Adheres to ethics and transparency in all actions.
• Uses PPE as required in field operations.
• Enjoys teamwork and group projects.
• Flexible to frequent schedule direction changes.
• Attention to detail in scheduling and operations.

Responsibilities

• Build and maintain an all-inclusive company schedule.
• Maintain fast response to schedule changes and solve problems to ensure trucks are available.
• Ensure locations staffed with EMTs, EVOs and Paramedics for on-time transport.
• Forecast scheduling challenges (daily/weekly/monthly) and fill gaps.
• Schedule staff considering availability and company needs for mutually beneficial plans.
• Orient new hires with FTO matching and timely training.
• Control PTO, shift changes, SWAPs, call-outs for all field staff.
• Oversee overtime and ensure minimum hour requirements are met.
• Address short-staffing by sourcing personnel and negotiating terms.
• Proficiently use scheduling software to optimize staffing.

Skills

Customer service

Teamwork

Ethics & integrity

Professional attitude

Adaptable

Detail-oriented

PPE awareness

Job description

Qualifications

• Demonstrates a respectful/professional can-do attitude toward clients and coworkers, while encouraging teamwork, open communication, and exceptional customer service
• Demonstrates ethics and integrity by being truthful and transparent to all field employees
• Personal protective equipment provided or required
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Responsibilities

• The Director of Scheduling is responsible for building and maintaining an all-inclusive schedule for the company.
• In this role, you will need to maintain excellent response times to schedule changes and actively problem solve to always acquire an adequate number of trucks (BLS and ALS) on the road
• Ensure that all locations are properly staffed with Emergency Personnel (EMTs, EVOs and Paramedics) to maintain on time performance to and from appointments
• Foresee challenges with upcoming schedules (daily, weekly, monthly) and communicate with personnel to fill voids in the schedule
• Schedule staff appropriately by understanding their availability, while taking into account the needs of the company and creating a mutually beneficial schedule for all parties
• Orient new hires by matching them with their FTO (Field Training Officer) based on both of their individual availability and to ensure the trainee receives their training in an acceptable time frame
• Controls and manages PTO, Shift Changes, SWAPs, Call Outs, etc for all field staff
• Oversees all hours to moderate overtime and be sure employees meet their minimum hour requirement
• Manage short staffing challenges by finding personnel who will pick up those hours and negotiate acceptable terms for all involved
• Be proficient at utilizing scheduling software and utilize the program to its fullest to create efficient scheduling of personnel to support the company's needs