Scheduling and Staffing Coordinator

SYNERGY HomeCare; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

SYNERGY HomeCare in Plano, TX seeks a Scheduling & Staffing Coordinator to ensure timely, staffed client care and continuity of service. The role involves coordinating caregiver schedules, handling phone in-takes, and supporting onboarding and training.

You will maintain strong communications with clients and families, monitor daily visits, recruit caregivers, and assist with payroll data processing. This in-person, full-time position offers growth within the operations team and weekend on-call

Responsibilities

• Coordinate caregiver schedules and match qualifications to client needs.
• Recruit, hire, on-board and train new caregivers.
• Maintain reliable communications with clients, families and caregivers by phone, text, and email.
• Assist with payroll data processing and billing support.
• Provide regular scheduling updates and weekly accountabilities reporting.

Job description

Scheduling & Staffing Coordinator

(M-F, 9am-5pm; rotational on-call weekend)

Overview:

The Scheduling Coordinator is responsible for (1) ensuring that client care schedules are up to date and staffed in order to ensure that clients are receiving the highest level of support services and continuity of care, (2) ensuring effective management of caregivers, and (3) maintaining adequate supply of caregivers by continually recruiting and hiring. This position entails applying initiative in day-to-day operations including participating in new client development programs.

This is an in-person full time position, and plays a key role within the operations/management team. There is also opportunity for advancement within the company.

Primary Areas of Responsibilities:

• Scheduling-related activities
• Phone in-takes
• Recruiting, on-boarding and training new-hires
• Establishing trust, credibility and positive working relationships with caregivers, clients and client families through timely and reliable communications by phone, text and emails

Essential Duties and Responsibilities:

• Regular communication with caregivers, clients, and client families
• Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs
• Monitors daily visits to ensure all caregiver shifts are completed for our clients
• Fills in shifts if there is a change or cancellation in a client or caregiver schedule
• Communicates new assignments and/or schedules changes to caregivers and clients
• Supervises caregivers in all aspects of their day-to-day job duties and responsibilities
• Takes charge of all aspects of recruiting, hiring, onboarding and training of caregivers, with the goal of always maintaining an adequate supply of caregivers deployable within service area
• Assists team with processing data to initiate accurate payroll and billing processes
• Performs general administrative/office tasks
• Participates in client care conferences as needed
• Works with others to assist in resolution of issues
• Weekly reporting of accountabilities