Director of Scheduling: Optimize 24/7 EMS Staffing

Rcambulance; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Rcambulance is seeking a Director of Scheduling to build and maintain an all-inclusive schedule for the company. You will ensure excellent response times to changes and actively problem solve to maintain adequate trucks (BLS and ALS) on the road, while keeping locations staffed with EMTs, EVOs and Paramedics for on-time appointments.

You will forecast challenges across daily, weekly, and monthly timelines and communicate with personnel to fill voids, matching availability with company needs.

Qualifications

• Must have strong customer service orientation.
• Professional attitude toward clients and coworkers.
• Adheres to ethics and transparency in all actions.
• Uses PPE as required in field operations.
• Enjoys teamwork and group projects.
• Flexible to frequent schedule direction changes.
• Attention to detail in scheduling and operations.

Responsibilities

• Build and maintain an all-inclusive company schedule.
• Maintain fast response to schedule changes and solve problems to ensure trucks are available.
• Ensure locations staffed with EMTs, EVOs and Paramedics for on-time transport.
• Forecast scheduling challenges (daily/weekly/monthly) and fill gaps.
• Schedule staff considering availability and company needs for mutually beneficial plans.
• Orient new hires with FTO matching and timely training.
• Control PTO, shift changes, SWAPs, call-outs for all field staff.
• Oversee overtime and ensure minimum hour requirements are met.
• Address short-staffing by sourcing personnel and negotiating terms.
• Proficiently use scheduling software to optimize staffing.

Skills

Customer service

Teamwork

Ethics & integrity

Professional attitude

Adaptable

Detail-oriented

PPE awareness

Job description

Rcambulance is seeking a Director of Scheduling to build and maintain an all-inclusive schedule for the company. You will ensure excellent response times to changes and actively problem solve to maintain adequate trucks (BLS and ALS) on the road, while keeping locations staffed with EMTs, EVOs and Paramedics for on-time appointments.

You will forecast challenges across daily, weekly, and monthly timelines and communicate with personnel to fill voids, matching availability with company needs.