Weekend Scheduling

Richmond County Ambulance; New York (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Richmond County Ambulance is seeking a Director of Scheduling to build and maintain a comprehensive staffing plan for our EMS fleet. You will ensure timely response to changes, maintain coverage across locations, and coordinate with EMTs, EVOs and Paramedics to meet appointment demand.

You will guide onboarding with Field Training Officers, manage PTO and shift changes, monitor overtime, and optimize the use of scheduling software to keep operations efficient and compliant.

Qualifications

• Must demonstrate a respectful/professional can-do attitude toward clients and coworkers.
• Demonstrates ethics and integrity by being truthful and transparent to all field employees.
• PPE provided or required.
• People-oriented – enjoys interacting with people and working on group projects.
• Adaptable/flexible – enjoys doing work with shifting directions.
• Detail-oriented – focuses on details of work.

Responsibilities

• The Director of Scheduling is responsible for building and maintaining an all-inclusive schedule for the company.
• Maintain excellent response times to schedule changes and problem solve to ensure adequate trucks (BLS and ALS) on the road.
• Ensure all locations are staffed with Emergency Personnel (EMTs, EVOs and Paramedics) to maintain on-time performance.
• Foresee scheduling challenges and communicate with personnel to fill gaps.
• Schedule staff by matching availability and company needs to create a mutually beneficial schedule.
• Orient new hires by pairing with their FTO based on availability for timely training.
• Control and manage PTO, shift changes, SWAPs, call outs for all field staff.
• Oversee hours to manage overtime and ensure minimum hour requirements.
• Manage short staffing by finding personnel to cover hours and negotiating terms.
• Use scheduling software to create efficient staffing plans.

Skills

Teamwork

Customer service

Ethics

PPE awareness

People-oriented

Adaptable

Detail-oriented

Scheduling software

Tools

Scheduling software

Job description

• Demonstrates a respectful/professional can-do attitude toward clients and coworkers, while encouraging teamwork, open communication, and exceptional customer service
• Demonstrates ethics and integrity by being truthful and transparent to all field employees
• Personal protective equipment provided or required
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Qualifications

• Demonstrates a respectful/professional can-do attitude toward clients and coworkers, while encouraging teamwork, open communication, and exceptional customer service
• Demonstrates ethics and integrity by being truthful and transparent to all field employees
• Personal protective equipment provided or required
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Responsibilities

• The Director of Scheduling is responsible for building and maintaining an all-inclusive schedule for the company.
• In this role, you will need to maintain excellent response times to schedule changes and actively problem solve to always acquire an adequate number of trucks (BLS and ALS) on the road
• Ensure that all locations are properly staffed with Emergency Personnel (EMTs, EVOs and Paramedics) to maintain on time performance to and from appointments
• Foresee challenges with upcoming schedules (daily, weekly, monthly) and communicate with personnel to fill voids in the schedule
• Schedule staff appropriately by understanding their availability, while taking into account the needs of the company and creating a mutually beneficial schedule for all parties
• Orient new hires by matching them with their FTO (Field Training Officer) based on both of their individual availability and to ensure the trainee receives their training in an acceptable time frame
• Controls and manages PTO, Shift Changes, SWAPs, Call Outs, etc for all field staff
• Oversees all hours to moderate overtime and be sure employees meet their minimum hour requirement
• Manage short staffing challenges by finding personnel who will pick up those hours and negotiate acceptable terms for all involved
• Be proficient at utilizing scheduling software and utilize the program to its fullest to create efficient scheduling of personnel to support the company's needs

Salary: $23 - $25 per hour