Weekend Retail Associate – Customer Care & Sales

WHSmith North America; United States; On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

WHSmith North America is hiring a Customer Service Associate to provide friendly, timely service in our retail stores. The role focuses on greeting customers, answering questions, and helping shoppers make purchases, with weekend availability as a requirement.

We offer benefits including medical, dental, vision, life, disability, PTO, 401(k) matching, and employee discounts. The position requires at least 1 year of retail or cash-handling experience and strong communication skills.

Qualifications

• 1 year + retail sales and/or cash handling experience
• Excellent communication and people skills
• Ability to multitask and problem solve
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Responsibilities

• Handles each customer in a courteous and gracious manner
• Maximize sales by achieving add-on sales and recommendations
• Knowledge of the store’s stock; stock varies by store location
• Assists in the upkeep of the store by maintaining store displays and merchandising.
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor
• Markdown merchandise as needed.
• CSA’s may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store – they may not open the store
• Other duties may be assigned

Skills

Customer service

Communication skills

Multitasking

Cash handling

Problem solving

English fluency

Tools

POS system

Job description

WHSmith North America is hiring a Customer Service Associate to provide friendly, timely service in our retail stores. The role focuses on greeting customers, answering questions, and helping shoppers make purchases, with weekend availability as a requirement.

We offer benefits including medical, dental, vision, life, disability, PTO, 401(k) matching, and employee discounts. The position requires at least 1 year of retail or cash-handling experience and strong communication skills.