Customer Service Associate, Resorts

WHSmith North America; Atlantic City (NJ); On-site; USD 301,320 - 412,920; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

A leading global travel retailer is seeking a Customer Service Associate to join their Field Team in Atlantic City. This role involves providing exceptional customer service, maximizing sales, and assisting with store upkeep. Ideal candidates should possess strong communication skills, multitasking abilities, and a customer-centric approach.

Qualifications

• Previous retail or customer service experience is a plus, but not required.
• Fluency in English required for training, customer interactions, and adherence to policies.

Responsibilities

• Greets and assists customers throughout their shopping experience.
• Maximizes sales by suggesting products and upselling.
• Maintains cleanliness and store displays.

Skills

Customer Service

Verbal Communication

Written Communication

Multitasking

Job description

Customer Service Associate, Resorts - (ACNJ.6)

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate provides an exceptional customer experience and assists with the general upkeep of the store.

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and upselling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
• Assists with inventory and receiving of merchandise
• Replenishes back stock to maintain appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Performs opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• If identified as a keyholder, additional responsibilities will be assigned
• Other duties as assigned

Job Requirements

• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing may be required

Additional Requirements – CSA, CS Leads

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Ability to distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and compliance with company policies
• Typically indoors in a consistent temperature environment
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, including Marshall Retail Group (MRG) and InMotion, operates in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability, or other protected categories. Reasonable accommodations are available for qualified individuals with disabilities.