Remote Customer Experience Tech Rep (WI Training)

Generac Power Systems, Inc.; Jefferson (WI); Remote; USD 45,000 - 60,000; Full time

Job summary

Generac Power Systems, Inc. is seeking a Customer Experience Technical Representative to fulfill our “Customer First” promise.

This remote role requires strong product knowledge and the ability to resolve inquiries via email, phone, text or chat. The position supports customers from Wisconsin and includes 4–6 weeks of on-site training in Wisconsin, with shifts from Thursday to Monday and 8-hour days starting between 7:00am and 10:00am CT.

Qualifications

• High school diploma or GED required.
• At least 1 year in customer service or technical troubleshooting.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and document all customer interactions in real time.
• Correspond with customers via email, phone, text or chat.
• Maintain contact center metrics (customer satisfaction, productivity, adherence).
• Respond to and resolve customer inquiries and issues (technical and non-technical).
• Assist customers with installation and issue resolution on the spot.
• Troubleshoot issues and provide accurate information in the moment.
• Escalate complex inquiries to specialized teams as needed.
• Maintain knowledge of products through ongoing training.

Skills

Communication

Customer service

Technical troubleshooting

Education

High school diploma or GED

Tools

Outlook

Job description

Generac Power Systems, Inc. is seeking a Customer Experience Technical Representative to fulfill our “Customer First” promise.

This remote role requires strong product knowledge and the ability to resolve inquiries via email, phone, text or chat. The position supports customers from Wisconsin and includes 4–6 weeks of on-site training in Wisconsin, with shifts from Thursday to Monday and 8-hour days starting between 7:00am and 10:00am CT.