Weekend-Ready Rental Experience Specialist

Fabick Cat; Rolla (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Fabick Cat Rentals is seeking a Rental Consultant to create a welcoming, professional rental experience by listening to customers, understanding their needs, and connecting them with the right equipment solution. You own the customer journey from inquiry to contract, delivering exceptional service and accurate documentation.

This role may require Saturday shifts, with occasional coverage from 8 am to 12 pm.

Qualifications

• Two or more years of customer-facing experience in service, hospitality, retail, sales, or a related environment required.
• Demonstrated service orientation: listens well, shows genuine care, and looks for ways to make the customer experience easier.
• Polished, confident communication skills with the ability to build trust with a wide range of customers.
• Strong judgment, ownership, and problem-solving skills, especially when priorities or customer needs change.
• Learning agility and interest in developing equipment knowledge and rental expertise; prior rental or equipment experience is preferred, not required.
• Ability to work independently, manage multiple priorities, and follow through on commitments.
• Strong phone, written, and in-person communication skills.
• Comfort using Microsoft Word, Excel, Outlook, and business systems; accurate data entry required.
• Interest in building meaningful expertise and growing within the rental business over time.

Responsibilities

• Create a warm, professional, and helpful experience for every customer in person, by phone, and electronically.
• Ask thoughtful questions to understand the customer, the job to be done, timing, and equipment needs.
• Take ownership of customer requests and follow through until the need is resolved or a clear next step is established.
• Recommend appropriate rental equipment based on customer needs and partner with branch resources when additional expertise is needed.
• Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
• Coordinate with operations, service, sales, and other teams to support equipment availability, delivery, pickup, and customer commitments.
• Respond to customer concerns with urgency, empathy, and a solution-oriented mindset while keeping the customer informed.
• Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
• Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
• Represent Fabick Cat Rentals with professionalism, accountability, and a genuine commitment to serving customers well.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

MS Word

MS Excel

Outlook

Data entry

Tools

MS Word

MS Excel

Outlook

Job description

Fabick Cat Rentals is seeking a Rental Consultant to create a welcoming, professional rental experience by listening to customers, understanding their needs, and connecting them with the right equipment solution. You own the customer journey from inquiry to contract, delivering exceptional service and accurate documentation.

This role may require Saturday shifts, with occasional coverage from 8 am to 12 pm.