Weekend-Ready Host - Warm Guest Experience

Tsunami Restaurant and Sushi Bar; South Jordan (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Tsunami Restaurant and Sushi Bar is seeking a friendly, professional Hostess to create a welcoming first impression and manage seating, reservations, and guest flow in a fast-paced dining environment.

The ideal candidate is customer-focused, detail-oriented, and able to communicate effectively with guests and team members. This on-site role emphasizes hospitality and teamwork to deliver an exceptional guest experience.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional, and hospitality-focused attitude.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with a team.
• Dependability, punctuality, and a willingness to learn.
• Previous restaurant or customer service experience preferred but not required.

Responsibilities

• Greet every guest promptly with a warm, friendly, and professional attitude.
• Manage guest arrivals, reservations, walk-ins, and wait lists efficiently.
• Provide accurate wait-time estimates and communicate updates to guests.
• Escort guests to their tables while maintaining an organized and balanced seating rotation.
• Answer guest questions regarding the menu, restaurant policies, and general dining information.
• Respond to guest concerns professionally and involve a manager when necessary.
• Thank guests as they depart and help create a positive overall dining experience.
• Manage reservations and table assignments through the restaurant's reservation system.
• Monitor table availability, server sections, and dining room capacity.
• Communicate with servers and managers to maintain a fair and consistent seating rotation.
• Monitor table status and update the reservation system promptly as tables become available.
• Coordinate large parties and special seating requests with management.
• Follow established procedures for managing wait lists, seating times, and guest flow.
• Answer incoming phone calls professionally and promptly.
• Assist guests with reservation inquiries, restaurant hours, directions, and general questions.
• Communicate accurate information regarding takeout orders and direct calls appropriately.
• Follow restaurant procedures when transferring calls or requesting assistance from management.
• Maintain a calm, courteous demeanor during busy periods and when handling difficult interactions.
• Maintain a clean, organized, and professional host stand and entrance area.
• Ensure menus and other guest materials are clean, presentable, and readily available.
• Monitor the dining room entrance and waiting area to maintain a welcoming atmosphere.
• Assist with general front-of-house duties and cleaning tasks during slower periods.
• Communicate table status, guest needs, and potential service issues to the appropriate team members.
• Work closely with servers, bussers, managers, and other team members to maintain efficient service.
• Follow all restaurant policies, procedures, and service standards.
• Arrive on time, maintain a professional appearance, and be prepared for each shift.
• Remain productive during slower periods by completing assigned cleaning, organization, and side work.
• Accept coaching and direction from management and contribute to a positive team environment.

Skills

Clear communication

Customer service

Multitasking

Teamwork

Punctuality

Hospitality mindset

Professional appearance

Job description

Tsunami Restaurant and Sushi Bar is seeking a friendly, professional Hostess to create a welcoming first impression and manage seating, reservations, and guest flow in a fast-paced dining environment.

The ideal candidate is customer-focused, detail-oriented, and able to communicate effectively with guests and team members. This on-site role emphasizes hospitality and teamwork to deliver an exceptional guest experience.