Weekend-Ready Guest Services & Admissions Expert

Children's Museum of Manhattan; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

The Children's Museum of Manhattan is seeking a Guest Services Associate to warmly welcome visitors in our lobby, assist with admissions, coat and stroller check, and the Museum Store. You will communicate policies clearly and help guests navigate programs and activities to enhance their experience.

Responsibilities include processing ticket sales, memberships, and transactions via POS, answering phones, restocking merchandise, and keeping the space organized and welcoming.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or guest facing experience in a similar role is strongly preferred
• Must be comfortable with Technology, POS systems, cash handling, and basic transaction procedures
• Must be punctual, dependable and have a positive can-do attitude.
• Ability to maintain a welcoming environment for all guests.
• Excellent communication skills and maintain a professional demeanor, at all times.
• Team members should be comfortable being on their feet for long periods as well as lifting items such as strollers and boxes under 50 lb
• This position requires flexible hours, MUST BE AVAILABLE AND WILLING TO WORK WEEKENDS (SATURDAY & SUNDAY). Shifts will vary from 9:30am-5:15pm, Occasional shorter shifts may be scheduled based on operational needs

Responsibilities

• Process ticket sales, memberships, and transactions quickly and accurately using the POS system.
• Check in guests, verify tickets, and help make their visit seamless.
• Answer phones and direct calls as needed.
• Keep the gift shop looking great—operate the register, organize shelves, and restock merchandise.
• Efficiently manage stroller and coat check, using technology to keep items secure.
• Maintain a clean, organized space to ensure a smooth and enjoyable experience for all!
• Other tasks as assigned by supervisor.

Skills

Customer service

POS systems

Cash handling

Communication

Education

High school diploma or equivalent

Job description

The Children's Museum of Manhattan is seeking a Guest Services Associate to warmly welcome visitors in our lobby, assist with admissions, coat and stroller check, and the Museum Store. You will communicate policies clearly and help guests navigate programs and activities to enhance their experience.

Responsibilities include processing ticket sales, memberships, and transactions via POS, answering phones, restocking merchandise, and keeping the space organized and welcoming.