Weekend Patient Registration Advocate

R1 RCM, Inc.; Murfreesboro (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Registration Customer Service Representative for the In Patient Registration team at Ascension St. Thomas Rutherford Hospital in Murfreesboro, TN.

This weekend shift role involves guiding patients through the registration process with empathy and clarity while coordinating across hospital systems. You will be the first friendly face for patients, answering questions, gathering accurate information, and helping patients feel calm during a stressful time.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience required.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients across multiple computer systems efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Registration Customer Service Representative for the In Patient Registration team at Ascension St. Thomas Rutherford Hospital in Murfreesboro, TN.

This weekend shift role involves guiding patients through the registration process with empathy and clarity while coordinating across hospital systems. You will be the first friendly face for patients, answering questions, gathering accurate information, and helping patients feel calm during a stressful time.