Weekend Online Golf Support Specialist

2nd Swing Golf; Edina (MN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible Scheduling

401k company match

Employee PGA membership dues support

Paid Time Off

Discounted Merchandise

Health and Wellness Initiatives

Work Life Balance

Job summary

2nd Swing Golf is seeking a part-time Online Fitting & Support specialist to help our ecommerce customers with questions, orders, and product information from our Bloomington, MN office. This in-office role supports customers through online chat, providing knowledgeable assistance with product questions and orders.

The ideal candidate has strong golf knowledge, excellent written communication, and the ability to manage multiple conversations in a fast-paced environment.

Qualifications

• 1 year of customer service, retail, sales, or call-center experience.
• Strong working knowledge of golf equipment.
• Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree.
• Excellent communication and problem solving skills
• Personable, energetic, and professional with a passion for the game of golf
• Flexible schedule with evening and weekend availability

Responsibilities

• Achieve a high level of golfer engagement and satisfaction through all touch points
• Communicate and manage queue of golfers via phone, email and chat
• Work with manufacturers to confirm warranty inquiries
• Track and locate golf equipment
• Educate promotional trade-ins to golfers
• Reattribute inventory
• Engage in continuous training around product and equipment
• Contribute to team effort by accomplishing related tasks as needed

Skills

Customer service

Communication

Problem solving

Golf knowledge

Team player

Tools

NetSuite

Microsoft 365

UKG

Counterpoint

Braintree

Job description

2nd Swing Golf is seeking a part-time Online Fitting & Support specialist to help our ecommerce customers with questions, orders, and product information from our Bloomington, MN office. This in-office role supports customers through online chat, providing knowledgeable assistance with product questions and orders.

The ideal candidate has strong golf knowledge, excellent written communication, and the ability to manage multiple conversations in a fast-paced environment.