Weekend Online Sales Associate

2nd Swing; Minneapolis, Northern (MN, KY); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

401k company match

Paid Time Off

Discounted Merchandise

Health and Wellness Initiatives

PGA membership dues support

Job summary

2nd Swing is seeking an Online Fitting & Support specialist to assist ecommerce customers via chat, email, and phone in Bloomington, MN.

The role requires strong golf knowledge, excellent communication, and the ability to manage multiple conversations in a fast-paced environment; weekend shifts required; in-office.

Qualifications

• 1 year of customer service, retail, sales, or call-center experience.
• Strong knowledge of golf equipment.
• Familiar with NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPal.

Responsibilities

• Achieve a high level of golfer engagement and satisfaction through all touch points
• Communicate and manage queue of golfers via phone, email and chat
• Work with manufacturers to confirm warranty inquiries
• Track and locate golf equipment
• Educate promotional trade-ins to golfers
• Engage in continuous training around product and equipment
• Contribute to team effort by accomplishing related tasks as needed

Skills

Excellent communication

Problem solving

Customer service

Golf knowledge

Tools

NetSuite

Microsoft365

UKG

Counterpoint

Braintree

Affirm

PayPal

Job description

2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Position Summary:

The Online Fitting & Support team plays an important role in delivering a best-in-class customer experience to 2nd Swing ecommerce customers. This in-office role supports customers through online chat, providing knowledgeable and timely assistance with product questions, orders, and other ecommerce needs. This is an in-office role in Bloomington, MN with weekend shift requirements.

The ideal candidate will have strong knowledge of golf and golf equipment, excellent customer service skills, and strong written communication abilities. Being an avid golfer is preferred, but a solid understanding of golf equipment is required. The ability to manage multiple customer conversations, learn quickly, and maintain a positive and professional attitude in a fast-paced environment is essential.

Position Responsibilities:

• Achieve a high level of golfer engagement and satisfaction through all touch points
• Communicate and manage queue of golfers via phone, email and chat
• Work with manufacturers to confirm warranty inquiries
• Track and locate golf equipment
• Educate promotional trade-ins to golfers
• Engage in continuous training around product and equipment
• Contribute to team effort by accomplishing related tasks as needed

Qualifications:

• 1 year of customer service, retail, sales, or call-center experience
• Strong working knowledge of golf equipment
• Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPal
• Excellent communication and problem solving skills
• Personable, energetic, and professional with a passion for the game of golf
• Flexible schedule with evening and weekend availability

Physical Requirements:

• Prolonged periods of sitting, standing and bending.
• Comfortable working in an office setting.
• Flexible Scheduling
• 401k company match
• Employee Programs such as PGA membership dues support
• Paid Time Off
• Discounted Merchandise
• Health and Wellness Initiatives
• Work Life Balance

Job types:

Part-time, seasonal.

Compensation:

$18 - $26 per hour, based on previous experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.